Director of Organizational Effectiveness

Requirements

• Demonstrated, verifiable leadership skills, ability and experience.
• Demonstrated success helping organizations navigate growth, operational complexity, or organizational change.
• Strong systems-thinking orientation with the ability to identify root causes, improve workflows, and align people, processes, and technology.
• Experience leading cross-functional initiatives and influencing teams without direct supervisory authority.
• Exceptional facilitation, communication, and relationship-building skills, with the ability to work effectively across leadership levels and departments.
• Strong project and initiative management skills, including prioritization, sequencing, tracking, and follow-through. Keen analytic, organization, and problem solving skills which support and enable sound decision making.
• Comfort working in ambiguity while helping organizations move toward greater consistency and discipline.
• Analytical and problem-solving skills with the ability to interpret information to support decision making. Experience using data, dashboards, KPIs, or operational metrics to support decision-making and organizational performance.
• Ability to work effectively in collaboration with diverse groups of people.
• Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.
• Ability to mitigate and resolve conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.
• Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.

Benefits

Additional Information

About Community Action House Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org) In October 2021, we launched our new 'Food Club & Opportunity Hub' to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org) In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work-while also providing practical resources for the people we serve. A second store allows us to scale that success. It's a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion) Organizational budget: $14M+ (inclusive of $7-8M of in kind support) Agency Size: 80 staff and 3,000+ annual volunteers Our Values Who we are. Who we aspire to be. What drives us. What unites us. > Radically Welcoming > Guest-Centered > Lead with Kindness > Curiosity-Driven > Always Improving > Collaborative by Design > Contagious Commitment > One Team If you're excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we'd love to hear from you.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at communityactionhouse? Share your experience