Client Servicing Agent (Chinese-Speaking)

Requirements

• Fluent in both English and Mandarin
• Prior experience working in a cryptocurrency exchange
• Experience with Zendesk, Slack and Sumsub
• Strong analytical and problem-solving skills
• Ability to work well with a team in a 24/7 trading environment
• Experience with financial trading, preferably in cryptocurrency exchanges
• Excellent communication and interpersonal skills
• Experience managing enquiries from clients, investigating disputes and bug reporting

Additional Information

🚀 About Flipster Flipster(flipster.io) is a high-performance crypto perpetuals trading platform on a mission to create the most efficient, frictionless, and high-performance trading experience. Engineered by traders and optimized for trading, Flipster combines zero spreads, instant execution, and capital efficiency to deliver a platform where performance is the product. Operating globally and serving users in nearly 200 countries, Flipster is built for crypto traders who demand the ultimate perpetual trading experience - from active retail users to degens to seasoned pros - while maintaining the highest standards of compliance and security. As a Client Servicing Agent at Flipster You will be responsible for answering trading platform and cryptocurrency exchange-related enquiries, account registration and account management-related enquiries, promotion and event enquiries, troubleshooting platform issues, and managing escalation and follow-up of user enquiries.

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