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Front Desk Concierge - ROOST Tampa

External
methodco logoMethodco · Tampa, FL
Full-timeOn-site2w ago
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Responsibilities

  • Greet guests with warmth, professionalism, and genuine hospitality
  • Manage check ‑ ins, check ‑ outs, and reservation inquiries with accuracy and efficiency
  • Assist guests with questions, requests, and personalized recommendations
  • Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
  • Handle phone calls, emails, and guest communications in a polished, timely manner
  • Collaborate with housekeeping, maintenance, and management to support smooth daily operations
  • Maintain a clean, organized, and guest ‑ ready front desk and lobby area
  • Resolve guest concerns with empathy, professionalism, and sound judgment
  • Support administrative tasks, record ‑ keeping, and shift documentation

Requirements

  • 1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)
  • Strong communication skills and a naturally warm, guest ‑ focused demeanor
  • Ability to multitask and remain composed in a fast ‑ paced environment
  • Proficiency with reservation systems and front ‑ office software
  • Strong attention to detail and organizational skills
  • Flexible schedule, including nights, weekends, and holidays

Benefits

Competitive hourly payOpportunities for growth within a dynamic hospitality groupA collaborative, design ‑ driven work environmentEmployee dining perks across propertiesSick time & vacationHealth, vision, and dental benefitsWorking Conditions/Environment:The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.Agility in executing fast-paced movements to navigate different areas of the property efficiently.The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.The work environment characteristics describedhereinare representative of those an employee typically encounters while performing the essential functions of the position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Health insuranceDental insuranceVision insurancePaid time offFlexible schedule

Additional Information

About Method Co. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. About Roost Tampa ROOST Tampa is a design ‑ forward, apartment ‑ style hotel offering a warm, residential experience in the heart of the city. Rooted in thoughtful service, elevated comfort, and Method Co.'s signature approach to hospitality, ROOST Tampa blends the ease of home with the sophistication of a boutique hotel. Explore the property: https://www.myroost.com/tampa Position Overview We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests-handling check ‑ ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.

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