Head of Digital Enabler (m/f/d)

About the role

Purpose: Head of Digital Enabler takes care of and acts as a main point of contact for highly complex day to day business steering of resources that coordinate services for international customers. Holder of the position is responsible for fulfilling corporate goals for strategy, productivity, quality and financial efficiency in respective areas. Head of Digital Enabler is responsible for resource management, planning and evaluating activities in the assigned area of operational responsibility. WHAT WILL YOU DO? Act according to valid legislation and Slovak Labor code. Processes and service delivery Maintain relationships with counterparts and other stakeholders by effective communication. Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients. Collect and provide feedback on contract terms and conditions compliance. Steer contract negotiations, new customer onboarding, process documentation, customer visits in the respective area. Request and monitor purchase order entry and ensures all PO to be available before start of business. Actively search new business opportunities in TSI in order to bring additional savings to mother company and utilize existing resources. Quality assurance Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI's. Continuously improve processes and products/services in assigned area, plan improvements and implement improvement programs. Coordinate and control operations, processes, take-over and delivery of services according to standard / processes. Coordinate and control activities within assigned unit to deliver Quality KPI's and relevant customer satisfaction expectations. Participate in on-call shifts in the "manager on duty" role. Budgets and finances Plan, adjust and control financial and other business plans to be able to effectively manage business of assigned org.unit. Control finance and efficiency management initiatives and financial results across the assigned organizational units and sub-units. People Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts. YOU WILL SUCCEED IF YOU: Hold a Master's degree and have 5+ years of experience in Legal function. Speak English at an Advanced ( C1 ) level and German at B2 level. Value orientation and sense of responsibility Act according to the guiding principles and corporate policies (Code of conduct, Employee handbook etc.) and identify with corporate as a brand (demonstrate positive attitude inside and outside the company). Walk the talks and take responsibility for your own actions. Treat colleagues and customers in the same service-oriented way. Act as a role model according to the company values. Encourage and support value oriented company culture. Communication & intercultural skills Communicate appropriately to target group and situation in a solution oriented way. Ensure clear understanding and prevent misunderstandings. Deal with people in the intercultural context respectfully and negotiate in a fair manner and achieve sustainable results. Act as a role model of effective and respectful communication. Are transferring this way of communication to subordinates. Communicate effectively complex business matters towards international level/ counterparts and DT SYSO management. Drive change You are open to change within your area of responsibility and engage others. Support innovative approach or way of doing things & consider different view on an issue. Act as a role model where change is concerned. Initiate and drive change to support innovations. Leadership & strategic thinking Act as role model and motivate others to contribute overall strategy. Delegate tasks in order to reach effective team work and reach the goals. Inspire, coache and empower people. Find the balance between business needs and employee needs. Provide people with the information in time in order to ensure right decision making. Regularly give constructive feedback. Involve team into decision making in order to build loyal team which is able to deal with difficult challenges. Use appropriate tactical approach considering big picture. Inspire and motivate others to act in line with DTAG strategy. Staffing and development Ensure, that the business is correctly staffed by the right number of people with the skills relevant to the business needs. Move people to right places within the company. Use coaching techniques to develop people. Considering changing business predicts future development needs for your area of responsibility. Performance and result orientation Recognize and evaluate expected performance. Actively work with team to improve effectivity and performance. Deliver results in time and with required quality. Prioritize effectively in daily operation and act accordingly. Take responsibility for own decisions. Support

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