Fraud and Scams Investigations Manager

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The Manager, Fraud & Scams Investigations leads BBA's end-to-end fraud and scam investigation capability, providing strategic, operational, and technical leadership to detect, investigate, and prevent financial crime. This role is responsible for minimising losses, protecting customers and organisational assets, and strengthening controls through the identification of emerging threats and continuous improvement of detection and prevention measures. Leading a team of Fraud/Scam Analysts, you will ensure timely and high-quality investigation outcomes by setting priorities, allocating resources, and driving performance against SLAs and standards. The role includes overseeing complex investigations, supporting the team during peak demand, conducting quality assurance, and fostering a high-performance culture through coaching, mentoring, and continuous development of analytical and investigative capability. The position also serves as a key liaison with internal stakeholders, financial institutions, law enforcement, and industry bodies to resolve financial crime matters and support prosecution where appropriate. Acting as a trusted advisor to senior leadership and Board Committees, the Manager provides insights on fraud risks, shapes strategic responses, and promotes organisational awareness. Additionally, the role involves engaging with affected members in sensitive situations to ensure thorough investigations and appropriate support. In this role, you will Lead the Fraud/Scam Analyst(s) on day-to day activities, ensuring that tasks are prioritised and completed accurately in a timely manner. Coach and mentor staff through ongoing guidance, knowledge sharing, and feedback, building capability in fraud/scam investigative practices and appropriate application of controls to mitigate fraud/scam risk Oversee the identification and improvement of the effectiveness of transaction monitoring rules/typologies for the identification of fraud/scam activity. Lead and champion the development and enhancement of fraud and scam prevention tools and technologies to deliver by improvements to the control environment for fraud and scam risks in a cost-effective manner. Maintain relevant records of fraud/scam matters and make recommendations as to how the risk of fraud/scam activity can be minimised Provide responses to requests for information from law enforcement, government and non government organisations and other external parties and assist in the preparation of submissions as necessary to highlight fraud/scam risks and improve relevant controls. About you You will have demonstrated strong and comprehensive experience in investigating fraud and scam matters, with a deep understanding of a broad range of investigative techniques, including detailed transaction analysis and customer/entity profiling to identify suspicious patterns, behaviours, and networks. You will have a strong understanding of risk management methodology to assist with the creation and maintenance of policies and processes to address the risk of fraud/scam activity. You will have a strong understanding of the regulatory reporting requirements under the AML/CTF Act and Rules, specifically in relation to suspicious matter reporting. See yourself in our team You will be joining the Financial Crimes team, a group of dedicated professionals who work tirelessly to provide exceptional support to our members. Whether you are working face-to-face, online, or over the phone, you will be committed to ensuring that our members receive the best possible experience with our company. Why work for Beyond Bank? We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for our roles. Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or modifications for accessibility to our locations, please contact us at recruitment@beyondbank.com.au There are even more benefits: Additional 3 paid work-life balance days Paid community volunteer days to support community organisations across Australia Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more A flexible and diverse working environment Career development opportunities, training and coaching By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you. What does our recruitment process look like? The process can include a phone screen, video screen, virtual or face-to-face interview, psychom

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