Technology Risk & Controls Manager, TechOps

Responsibilities

• Provide second‑line assurance over Technology Operations control environments , including infrastructure, cloud platforms, identity and access management, service management and operational processes
• Act as a key risk and controls partner to Technology Operations leadership , providing independent oversight, challenge and assurance
• Perform control design and operating effectiveness reviews across Tech Ops processes , including change, access, incident, problem, backup and resilience controls
• Lead and support internal, external and client audits primarily impacting Technology Operations , acting as the central point of coordination and assurance
• Monitor, challenge and support remediation of audit deficiencies relating to Tech Ops control failures , ensuring sustainable fixes rather than point solution
• Be a key liaison with the markets to assist in timely completion of audits (internal, external or client), providing support and guidance as required
• Communicate effectively with Control Owners, Operators, Business platform Directors and other senior stakeholders.
• Ensure all stakeholders are informed about progress, risks, and issues.
• Develop Standard Operating Procedures and Risk and Controls Matrix for application control environment
• Play a key role in monitoring audit deficiencies - from challenging the validity of deficiencies in audit close meetings, to supporting markets in developing remediation plans
• Review remediation documentation to ensure plan has been implemented correctly
• Identify appropriate mitigating controls for audit deficiencies, considering both controls on the IT and financial framework which adequately addresses the risk identified
• Perform detailed walkthroughs of automated controls, to review system configuration and ensure risk associated to the control has been addressed
• Provide up to date reporting of audit readiness to the Director
• Line management of Technology Risk & Controls Analysts, including objective setting, performance management and ongoing development
• Provide day‑to‑day direction, coaching and technical oversight to analyst team members across audits, control reviews and remediation activity
• Allocate work across the analyst team to ensure efficient coverage of audit, SOX and client assurance requirements
• Review analyst deliverables to ensure quality, consistency and alignment with WPP control standards and assurance methodologies
• Act as an escalation point for complex control, audit or stakeholder issues raised by analysts
• Support capability development within the analyst team, including coaching on SOX, ITGCs, application controls and audit best practice
• Contribute to building a high‑performing, collaborative team culture focused on accountability, learning and continuous improvement

Requirements

• Strong understanding of Technology Operations control environments , including ITGCs, platform operations, IAM, infrastructure, cloud and service management controls
• Experience providing assurance over run‑the‑business technology functions , rather than solely project or change initiatives
• Ability to challenge Technology Operations teams constructively on control design, evidence quality and sustainabil

Additional Information

WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. We have been building the world's most valuable brands for 50 years and have global reach across 100+ markets, with deep local expertise. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. For more information, visit WPP.com. Why we're hiring: The Cyber Risk and Compliance team ensures that WPP Creative Technology Operations adhere to internal policies, standards and control requirements to meet regulatory, client and external audit obligations. This role is primarily focused on providing second‑line assurance over Technology Operations , including infrastructure, platforms, identity, service management and operational processes, ensuring controls are designed appropriately and operating effectively. The role is pivotal in embedding robust Data & Technology controls across Tech Ops, supporting audit readiness (including SOX 404), and driving more consistent, standardised and repeatable operational control practices. Working closely with Financial Risk & Control and Technology Operations leadership, the role ensures Tech Ops teams are equipped to demonstrate control performance clearly and consistently.

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