Membership Relationship Officer

Responsibilities

• Serve as the first point of contact at the club reception / MRO counter
• Handle membership enquiries , registrations, renewals, and updates
• Attend to member feedback and complaints professionally and promptly
• Manage front desk operations , including calls, walk-ins, and bookings
• Support club events, promotions, and member engagement activities
• Maintain accurate membership records and database
• Assist with daily administrative duties and reporting
• Ensure smooth coordination with operations and other departments

Requirements

• Minimum GCE 'N' / 'O' Level / Diploma or equivalent
• Prior experience in customer service, hospitality, or membership management preferred
• Good communication and interpersonal skills
• Pleasant personality with a customer-focused mindset
• Able to work shifts, weekends, and public holidays
• Basic computer skills (Microsoft Office, email, simple systems)

Additional Information

We are seeking a dedicated and service-oriented Membership Relationship Officer to join our team. This role is key in ensuring a positive experience for our members by managing front desk operations, handling enquiries, and maintaining strong member relationships.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Changi Beach Club? Share your experience