Senior Sales Support Specialist

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Job Title: Senior Sales Support Specialist Job Description The Specialist, Project Management (Remote) works from home is responsible for coordinating support tasks related to operations in the organization. This position handles incoming and outgoing contacts and responds to former employee inquiries, as well coordinates with the local site's teams. This position is responsible for communicating with outside partners and vendors. The Specialist Project Manager is also responsible for maintaining contacts within the case management system and inventory management system, including logging contact details and status of inventory and recovery efforts. (Military veterans are encouraged to apply.) A NEWCAREERPOWERED BY YOU Are you lookingfor a"workfromhome"career change withaforward-thinkingglobalorganizationthatnurturesatrue people-first,inclusivecultureand a genuine sense of belonging?Would you like to join a company that earns " World's Best Workplaces ," " Best Company Culture ," and " Best Companies for Career Growth "awards every year?Then aremoteSpecialist Project Manager position at Concentrix isjusttherightplace for you! As aremoteSpecialist Project Manager,you'lljoin anorganicallydiverseteamfrom70+countrieswhereALLmemberscontributeand support each other's successand well-being,proudlyunited as "game-changers."Together, we help the world's best-known brandspower a world that worksthrough exceptional customer experiencesand tech-poweredinnovation.And due to continued growth,we'relooking for more talentedgame-changersto join our purpose, people as passionate about providingoutstandingcustomer service experiences as we are. CAREERGROWTHANDPERSONAL DEVELOPMENT This is a great"workfromhome"opportunitythat will allow you toreimaginean all-newcareerjourneyand develop "friends for life"at the same time.We'llgive you all the training,technologies,andcontinuingsupportyou'llneedto succeed.Plus, at Concentrix , there'srealcareer (and personal)growthpotential. In fact,about 80% ofour managers and leaders have been promotedfrom within!That'swhywe offera rangeofFREELearning and Leadership Developmentprogramsdesignedtoset you on your way tothe kind of careeryou'vealways envisioned. WHAT YOU WILL DO IN THIS ROLE - Participate in the planning, development, implementation and support of operational activities - Answer incoming calls, refer calls to appropriate person - Identify ways to streamline operational procedures between or within departments - Coordinate rewards and recognitions and other employee engagement activities on the floor - Update, maintain, prepare and/or distribute operational status reports utilizing various software programs - Coordinate Meetings as requested - Assist operations management team in prioritizing daily initiatives - May assist in the completion of expense reports Deliverexpertcustomerexperiences...with asmile YOURQUALIFICATIONS Yourskills, integrity, knowledge,andgenuinecompassion willdelivervalueand successwith everycustomerinteraction.Other qualificationsforour Specialist Project Manager (Remote)role include: - Bachelor's degree in business administration, Marketing, Project Management, Sales, Communications, or related field preferred or related experience. - PMP (Project Management Professional), CAPM, Agile, Scrum, or equivalent certification preferred - 3+ years of project management, sales operations, account management, business development, or related experience - Experience supporting B2B sales teams, client onboarding, implementation projects, or revenue-generating initiatives - Proven ability to manage multiple projects simultaneously in a fast-paced sales environment - Strong understanding of B2B sales processes, lead generation, pipeline management, forecasting, and customer lifecycle management - Experience coordinating cross-functional teams including Sales, Marketing, Operations, Customer Success, Training, and Leadership - Proficiency with CRM platforms such as Salesforce, HubSpot, Microsoft Dynamics, or similar systems - Experience tracking key performance indicators (KPIs), project milestones, sales metrics, and business outcomes - Strong analytical skills with the ability to interpret data and provide actionable recommendations - Experience developing project plans, timelines, status reports, dashboards, and executive presentations - Excellent organizational, communication, and stakeholder management skills - Ability to identify risks, manage competing priorities, and drive projects to successful completion - Advanced proficiency in Microsoft Excel, PowerPoint, Teams, SharePoint, and other business productivity tools - Experience with process improvement, change management, and operational efficiency initiatives preferred Mustresidein the United Statesandhave a valid U.S. address for residence Key Competencies: - Project Planning & Execution - B2B Sales Support - Stakeholder Management - Client Relationship Management - Process Improvement - Sales Operations - Rev

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