Lead Technical Writer
External
Factset · Hyderabad, IndiaPrepare for this interview
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Responsibilities
- Documentation Leadership
- Define and execute a documentation strategy across data platforms and products
- Establish standards, templates, and best practices for documentation
- Mentor and guide junior technical writers
- Data & Platform Documentation
- Create and maintain documentation for:
- Data platforms and Data Navigator / Data Discovery systems
- Data pipelines, ETL processes, and analytics workflows
- System architecture and integrations
- Translate complex technical concepts into clear, user-friendly content
- Product Requirements Documentation (PRD)
- Collaborate with Product Managers to create and refine PRDs
- Convert business requirements into structured functional documentation
- Ensure alignment between PRDs, engineering output, and user documentation
- Maintain consistency and traceability across product artifacts
- Developer & User Documentation
- Own API documentation, integration guides, and onboarding materials
- Develop tutorials, FAQs, and knowledge base content
- Improve developer and user experience through structured documentation
- Cross-Functional Collaboration
- Work closely with Product, Engineering, Data, QA, and UX teams
- Participate in agile development processes and release cycles
- Ensure documentation is accurate, up-to-date, and release-ready
- Tools & Process Improvement
- Use tools such as Markdown, Git, Confluence, or similar
- Introduce automation and efficiency improvements in documentation workflows
- Leverage AI tools where helpful for content generation and optimization
Requirements
- 3-4years of experience in technical writing, including leadership experience
- Strong experience documenting data platforms, APIs, or enterprise software
- Hands-on experience creating and managing PRDs
- Solid understanding of:
- Data workflows, ETL processes, and analytics systems
- APIs, microservices, and cloud environments
- Basic to intermediate understanding of AI/ML concepts.
- Excellent written and verbal communication skills
- Experience with data cataloguing or data discovery tools
- Familiarity with Open API/Swagger, Postman, or similar tools
- Exposure to AI/ML or data science environments
- Working knowledge of SQL, Python, or similar technologies
- Experience in Agile/Scrum environments
Benefits
Additional Information
FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations. Your Team's Impact We are seeking an experienced Lead Technical Writer with a strong background in data platforms, product documentation, and PRDs , along with a working knowledge of AI/ML concepts . This role will lead documentation efforts across data-driven products and platforms, ensuring clarity, usability, and alignment with business and engineering goals. You will collaborate with Product Managers, Engineering, and Data teams to create high-quality documentation that simplifies complex systems and enhances user and developer experience.
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