Lead Account Manager, Client Services

External

Rxo · Memphis, TN

ContractOn-site1w ago

ClassificationExcelLeadershipRouting

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Benefits

Competitive payPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave401(k) retirement plan with up to 5% company matchInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnityEmployee Assistance Program (EAP)Tuition reimbursement, adoption assistanceTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending AccountHealth Reimbursement ArrangementOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedulePerformance bonus

Additional Information

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. Compensation for this role is $50,000-60,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. What your day-to-day will look like: Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports Cultivate positive working relationships with contract carriers and helpers Use route planning software to build efficient delivery routes Handle the dispatch of contract carriers; resolve issues throughout the day as needed Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues) At a minimum, you'll need: 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience Bachelor's degree or equivalent related work or military experience Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications It'd be great if you also have: Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience 4-7 years of logistics experience 2 years of inventory control and merchandise reconciliation experience Solid research, communication and time management skills Does this sound like you? Check out what else RXO has to offer. Why Join Us:

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