Specialist, Digital Employee Experience

Responsibilities

• Develop employee-facing communications, support materials, and documentation
• Execute communication plans to support technology initiatives and changes
• Manage and maintain digital content across knowledge platforms, collaboration spaces, and learning communities
• Gather employee feedback through surveys, listening channels, and engagement activities
• Contribute to the development and documentation of best practices
• Work with internal partners to understand needs and support solution delivery
• Coordinate with subject matter experts to develop accurate and useful content
• Provide guidance and support to co-op students or new team members, as needed
• Help employees and partners understand how to use tools effectively
• What do you need to succeed?
• Post-secondary education in communications, business, technology, or related field (or equivalent experience)
• 1-2 years of experience in technology and/or business communication - Experience with Microsoft 365 tools (Teams, SharePoint, Office)
• Strong written and verbal communication skills-you explain technology in plain language
• Strong organizational skills with the ability to manage multiple priorities - Passion for learning new technologies and helping others succeed
• Ability to work with business partners to understand their needs and deliver solutions
• Great to Have: -
• Basic design skills (PowerPoint or visual content creation) -
• Experience supporting technology adoption or change initiatives

Benefits

Additional Information

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Join our Chief Technology Office's Digital Employee Experience team and help build a frictionless technology ecosystem where enterprise tools like Microsoft Teams, Microsoft 365, and AI-powered solutions become trusted productivity partners for all Sun Life employees. This role is perfect for someone passionate about making technology accessible, driving adoption, and advocating for employee needs through clear communication and thoughtful change management. What You'll Impact Drive Adoption Success - Develop communications and change strategies that help employees embrace new technologies with confidence Be the Voice of the Employee - Gather real feedback to advocate for employee needs and continuously improve our technology experience Create Clarity from Complexity - Produce clear, accessible content that helps employees understand and maximize workplace tools Build Connections - Partner with IT teams and business units to bridge the gap between technology capabilities and employee needs Fuel Continuous Improvement - Document best practices and contribute to initiatives that enhance the digital workplace

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Company Intel

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