Advanced Analytics Senior Analyst

Responsibilities

• Partner with Fraud/Scam Operations, Risk Compliance, People Capability, Technology, Analytics, and engineering teams to deliver impactful AI and automation use cases within QA.
• Deepen your understanding of planning and QA domains, and apply GenAI to for detection, assessment, automation, and reporting.
• Support complex automation projects that have a mixture of controls and LLM based evaluations
• Ensure successful deployment through automated QA of agentic solutions across business units.
• As a Senior Advanced Analytics Insights and Automation analyst for People Capability, you will cover:
• . AI Systems & Automation
• . Prompt Engineering & LLM Operations
• . Dashboards & Reporting
• Build and maintain dashboards that integrate data from enterprise data warehouses and deliver actionable insights to QA analysts and leadership teams. Develop reporting tools that visualize SLA metrics, compliance rates, agent performance, and workforce planning KPIs
• . Data Engineering & SQL
• . Problem Identification and Requirement Analysis
• Position Specific Responsibilities / Qualifications
• To thrive in this role, you'll need:
• Strong analytical thinking and a proactive, independent, customer-focused mindset.
• 3+ years in a data analytics role, with hands-on experience in controls testing.
• Experience developing GenAI solutions (professionally or as personal projects) is highly valued. Understanding of prompt engineering, structured outputs, and strategies to improve LLM reliability in production environments.
• Strong Python programming skills with experience building data pipelines, or automation applications. Proficiency with SQL, data manipulation, and interactive dashboards
• A strong grasp of how AI can enhance workflows, decision-making, and problem-solving-especially in workforce planning and QA contexts
• Excellent communication skills to bridge technical and non-technical audiences
• The ability to thrive in a fast-paced, evolving environment
• Working With Us
• Simply apply now - this could be your next career move!
• If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Benefits

Additional Information

(12month Secondment) Team Overview Provide effective quality assurance practices to support the fraud and scam response centre (CBA and Bankwest) Role Overview This role is pivotal in building out our Automation and AI capability across People Capability, specifically, Quality Assurance (QA). It will drive innovation and operational excellence by embedding Controls Testing & AI into workforce planning, QA automation, and reporting processes. Your work will cover the Group Fraud Management Services' interactions with customers, via calls, messaging and case management ensuring our standards meet QA obligations

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