Director, Revenue Operations

Requirements

• Experience in a mid-size SaaS company supporting a scaling go-to-market organization.
• Experience owning or supporting Sales Ops, CS Ops, and Deal Desk under a unified Revenue Operations model.
• Experience with channel and partner business models, reseller operations, or partner revenue management.
• Background in BI and data visualization tools such as Tableau, Power BI, or Looker.
• Hands-on experience with territory modeling, quota operations, capacity planning, and segmentation frameworks.
• Expertise in CRM administration, workflow automation, and enablement or productivity technologies.
• Familiarity with compensation planning, pricing governance, discount controls, and revenue performance management.

Additional Information

About SugarAI SugarAI is redefining CRM for the age of AI. We're delivering on the original promise of CRM-turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next. More than two decades after our founding, we're entering a new chapter with clarity and momentum-building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We're focused on solving complex, real-world challenges where relationships, context, and precision make all the difference. Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done. If you're excited to help shape what's next in AI-driven CRM-and build technology that drives real outcomes-we'd love to meet you. Where You Fit In As Director, Revenue Operations at SugarAI, you will report to the VP, Revenue Operations and lead critical functions across Sales Operations, Client Success Operations, and Deal Desk. You will manage a small but high-impact team and serve as a strategic operator focused on building the processes, systems, and governance required to scale a high-performing go-to-market organization. This role is responsible for strengthening the operational backbone of the business by standardizing workflows, automating manual processes, improving data quality, and optimizing the tools that support revenue generation and retention. You will partner closely with Sales, Client Success, Finance, Marketing, Product, and other cross-functional leaders to improve execution, drive consistency, and enable data-driven decision-making across the full customer lifecycle. This is an ideal opportunity for a hands-on Revenue Operations leader who has proven experience leading multi-functional operations teams, simplifying complex environments, and implementing scalable systems and processes in a growing SaaS company. We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we're looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team. Benefits and Perks: Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: - Excellent healthcare package for you and your family - Savings and Investment - 401(k) match - Unlimited Paid Time Off - Paid Parental Leave - Online Legal Services (Rocket Lawyer) - Financial Planning Services (Origin) - Discounted Pet Insurance (Embrace Pet Insurance) - Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public - Health and Wellness Reimbursement Program - Travel Discounts - Educational Resources - Career & Personal Development Program - Employee Referral Bonus Program - We are a merit-based company - many opportunities to learn, excel and grow your career! If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. #LI-Hybrid

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