Senior Executive Officer / Assistant Manager, Volunteer Engagement

About the role

The Senior ExecutiveOfficer / Assistant Manager, Volunteer Engagement supports the development and delivery of a high-quality, skills-based volunteer programme that advances access to justice. Working closely with internal teams and external stakeholders - including legal professionals, corporates, and community organisations - the role ensures volunteers are effectively recruited, supported, and deployed to serve vulnerable and underserved communities.

Responsibilities

• Volunteer Programme Management
• Coordinate and deliver volunteer programmes across multiple initiatives, ensuring smooth execution and alignment with organisational priorities.
• Manage end-to-end volunteer operations, including screening, onboarding, scheduling, deployment, and follow-through.
• Match volunteers to suitable opportunities based on skills, experience, and programme needs.
• Monitor programme performance, identify gaps or risks, and support continuous improvements.
• Volunteer Recruitment & Partnerships
• Support volunteer recruitment through outreach initiatives, events, and partnerships.
• Build and maintain relationships with corporates, legal professionals, and community partners to strengthen volunteer pipelines.
• Volunteer Engagement & Experience
• Drive initiatives to enhance volunteer engagement, satisfaction, and retention.
• Support volunteer recognition and appreciation efforts.
• Ensure volunteers have a meaningful and well-supported experience throughout their journey.
• Data, Reporting & Administration
• Maintain accurate volunteer records, ensuring data integrity and proper documentation.
• Prepare reports and support analysis to inform decision-making and programme improvements.
• Adopt a data-driven approach to track outcomes and demonstrate impact.
• Operations & Continuous Improvement
• Identify process gaps and recommend practical improvements to enhance programme effectiveness.
• Work closely with internal teams to ensure smooth delivery of volunteer initiatives.
• Contribute to the development and refinement of volunteer management processes and systems.
• Requisite Educational Qualifications
• Degree in Marketing, Business Management, Mass Communication, Community Development, or related disciplines.

Requirements

• At least 3 years of experience in volunteer management, programme coordination, or community engagement.
• Experience working with skills-based or professional volunteers is preferred.
• Strong organisational and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in programme development and volunteer resource management.
• For Assistant Manager level: experience managing programmes independently and/or guiding junior staff.
• Proficiency in Microsoft Office applications.
• Key Attributes
• Organised and reliable, with the ability to manage multiple programmes effectively.
• Strong stakeholder engagement skills and ability to build lasting partnerships.
• Volunteer-centric, with a focus on delivering meaningful experiences.
• Data-driven and improvement-oriented.
• Proactive, resourceful, and solutions-focused.
• Collaborative team player with strong interpersonal skills.
• Detail-oriented with a high level of accuracy.
• Passionate about social impact and advancing access to justice.

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