Project Manager - CXAI

About the role

Welcome to TELUS Digital , where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. The Project Manager is responsible for managing and delivering digital transformation initiatives within a broader strategic program. This role focuses on executing projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams to ensure seamless delivery and alignment with business and technical objectives.

Responsibilities

• Project Planning and Execution
• Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives
• Manage end-to-end implementation of technology solutions and digital platforms
• Coordinate cross-functional resources to ensure successful and efficient project delivery
• Track and manage project budgets within allocated parameters
• Implementation Management
• Lead the deployment of digital solutions across assigned accounts
• Coordinate technical integrations with IT teams and vendors
• Manage project timelines and ensure on-time delivery of implementations
• Monitor and report on implementation progress and metrics
• Stakeholder Coordination
• Facilitate regular project status meetings with stakeholders
• Coordinate with client teams for customization needs and requirements
• Work closely with IT, Product, and Operations teams
• Support the preparation of status updates for RVPs and leadership
• Risk and Issue Management
• Identify and track project risks and issues
• Develop and implement mitigation strategies
• Manage project health metrics and status reporting
• Coordinate resolution of technical and operational challenges
• Performance Tracking and Reporting
• Track and report on project KPIs and success metrics
• Monitor user adoption rates and implementation effectiveness
• Document project progress, challenges, and successes
• Prepare regular status reports and updates
• Required Experience:
• 5+ years of project management experience, operations manager, technical business analyst, support department team lead, or above
• Experience with digital transformation or technology implementation projects
• Strong stakeholder management and communication skills
• Proven track record of successful project delivery
• Experience with Agile methodologies
• Strong analytical and problem-solving abilities
• Great to have
• PMP certification

Benefits

Additional Information

Project Manager Location: Guatemala / El Salvador Work style: Hybrid Modality : Full-time

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