Keyholding - Shift Team Leader

About the role

Our Keyguards (Motorbike Emergency Response Riders) are the super heroes of our business. They provide help and a first-class response service to our customers - from responding to alarm activations and securing properties, to delivering a forgotten passport to a stressed traveller at the airport; every shift offers a new challenge. In this dual-role position, you will act as both a Key Guard and a vital support to the Shift Manager, playing a pivotal part in delivering a second-to-none emergency response service. You will lead by example, demonstrating the professional standards and behaviours expected of all Key Guards while ensuring operational excellence at all times. This fast-paced, varied role requires professionalism, reliability, and a proactive mindset to consistently exceed customer expectations So, if this sounds like the perfect opportunity, you may just be the person we are looking for to fulfil the role of a Shift Team Leader within our Keyholding team at Banham. Who are we? Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust . Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities. What you will be doing? Perform as an exempla Key Guard, executing the required duties, upholding the highest of standards for the Banham brand and acting as a role model for our other Key Guards. Coordinate and assign activations and outstanding jobs to the Key Guard team Monitor response times and performance to ensure service standards are consistently exceeded Act as the first point of escalation for team queries, concerns, and complaints Step in for the Shift Manager when needed, including overseeing vehicle safety checks and maintenance planning Support and deputise for the Shift Manager to keep operations running smoothly at all times Manage client communication, both inbound and outbound, to support the Office team during office hours and act as a primary contact outside of those hours Handle People matters professionally and sensitively, including absence, performance, grievance and sickness Carry out regular audits (daily and quarterly), ensuring all records are accurate and compliant Identify and resolve rota or scheduling issues proactively Train, coach, and support both new and existing team members Represent Banham with professionalism at all times, whether on duty or in company uniform/vehicles Take on additional responsibilities as required to support the team and wider operation NB - this is shift based work - working rotating week on week off 12hr shifts of nights and days. (Days 6am-6pm and Nights 6pm-6am) What can you bring to Banham? Class 2 Motorbike licence holder (minimum of 1 year for insurance purposes) with good knowledge of London roads and the challenges that riding in London presents (Essential) SIA Front line licence Good MS skills to enable report writing Calm under pressure Strong work ethic Good time management Good attention to detail What will you get in return? You will be entitled to a competitive salary of £33, 850 and a great range of benefits including: 23 Shift days Annual Leave Sick Pay that increases with length of service £1000 Motorbike Clothing Kit annual allowance Subsidised Private Medical Cover after completing and passing probationary period Annual season ticket loan & Banham interest-free loan Cycle to work & Home & Tech scheme (each up to the value of £2k) Recruitment referral bonus scheme earning up to £1,000 per successful referral (T&Cs apply) Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios Auto-enrolment into our pension scheme Training and development opportunities (including day releases for studies/exams) Company equipment tailored to your role (laptop, mobile, additional screens) Up to 50% off Banham products Banham Social Events Employee recognition rewards and moments of magic prizes Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend. Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit i

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