Support Engineer, SAP CO-PCA

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About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Support Engineer SAP PM/SM. This is a remote position based anywhere in Brazil. Position Summary This role of SAP CO with PCA Support Engineer (AMS) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple SAP global clients who use both 4.x, ECC environments & latest environments. Role demands proficient communication skills to do requirement gathering, replicating production issues, stakeholder (internal / external) understanding, adhering to time tracking, adhering to SLAs, and ensuring utilization as per expectations. Essential Duties and Responsibilities Level 3 Support across - Incident Management, Problem Management, Service Requests, Enhancements, and small projects working on tickets Incident Management: Analyzing bugs, defects in the production environment within SLA timelines Replicating issues by coordinating with technical developers and other modules consultants based on issue nature Coordinate with business users for testing bug fixing, testing the message and flows Workaround for high priority tickets Root cause analysis and documentation based on requirement to ensure continuous improvement Service Request Management: How to documentations on existing configurations Master data changes / config changes Enhancements / Projects: Estimate Enhancements the integration projects through various phases from gathering business requirements/Developing/Testing and deployment Gathering and analyzing business/functional requirements and translating them into design specifications Working experience on complex customization of programs, t-codes & reports Writing unit test scripts and conducting unit and integration tests for customizations Support UAT tests and participate in Cut-Over activities alongside postproduction changes and hyper care Support the assessment of change requests (corrections, enhancements), proposing and developing solutions Taking business transitions from incumbent vendors / client IT during new client engagement onboarding phase Attending knowledge sharing sessions & Documentations Participating in Job shadow, Reverse Job Shadow phases Monitoring Alerts if any on client environment via Rimini Street based tools and or client-based tools and addressing them on time Ensure compliance with the client's IT processes & internal time tracking Working on client support timelines based on geography Performance tuning of existing process to contribute on Continuous Improvement Additional Duties and Responsibilities Other job-related duties and responsibilities may be assigned from time to time based on progression and nature of opportunities Work Experience: 5 to 9 years of experience Domain experience is good to have Must have Experience: Core SAP CO Functional Expertise Deep hands‑on experience with SAP CO (Controlling) , with strong focus on: Product Costing (CO-PC) Profitability Analysis (CO‑PA / PCA) Proven expertise in: Cost center accounting Internal orders Settlements and allocations Period‑end closing activities Strong understanding of actual vs standard costing , variance analysis, and margin analysis in manufacturing scenarios Experience working in SAP ECC and/or SAP S/4HANA CO environments Solid experience supporting manufacturing and process industry costing models , including: Material cost estimates Overhead calculation Activity price calculation Ability to analyze and troubleshoot cost flows across PP, MM, FI and CO Product Costing (CO-PC) Profitability Analysis (CO‑PA / PCA) Strong understanding of integration points between CO and logistics modules , especially: SAP PP (production orders, confirmations, variances) SAP MM (goods movements, inventory valuation) Experience supporting industrial clients such as chemicals, gases, utilities, or energy sectors Globa

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