Head of Commercial & Operations (UK) - SaaS / Fintech / Payroll-as-a-Service

About the role

You will lead the UK operation (c.35 people) and oversee a multi-million-pound revenue stream. The business has solid foundations but requires sharper execution, stronger systems, and consistently high service standards to unlock its full potential. Your mandate: fix, build, scale. Within 12 months: stabilise operations, embed accountability, and significantly improve delivery consistency-creating a business that runs on process, data, and strong leadership rather than reactive effort. You will play a key role not just in operational improvement, but in shaping how the UK business contributes to the wider global organisation.

Responsibilities

• You will lead hands-on operational transformation-diagnosing payroll and service delivery issues at source, redesigning processes, and improving accuracy, efficiency, and consistency.
• You will elevate customer experience, moving from reactive delivery to a proactive, insight-led service model that builds trust and long-term client relationships.
• You'll build a true performance culture through clear KPIs, structured reporting, and weekly accountability rhythms-ensuring performance is visible, owned, and continuously improved.
• Leadership will be hands-on in the early stages. You'll spend time within the operation, reshaping and strengthening the team, developing key individuals, and ensuring the structure supports both day-to-day delivery and future scale.
• As operational stability is achieved, you will introduce a more structured commercial approach-supporting pipeline development, improving conversion, and aligning delivery capability with growth ambition.
• You will also work cross-functionally with senior stakeholders, ensuring alignment between UK operations and broader strategic objectives.
• About You
• You are a senior operational and commercial leader with a track record of delivering meaningful transformation in SaaS, fintech, or service-led environments.
• You have led teams at scale, improved performance through better systems and processes, and understand how to balance customer delivery with commercial outcomes.
• You are not purely strategic-you are hands-on, execution-focused, and comfortable operating close to the detail when needed.
• You thrive in environments that are evolving, where not everything is fully built, and where leadership requires clarity, pace, and resilience.
• You are confident making difficult decisions, addressing underperformance, and holding teams to high standards-while still creating an environment people want to be part of.
• Above all, you take ownership. You don't wait for direction-you create it.

Benefits

Additional Information

Fintech Payroll | High-Growth | Global Reach | Transformation Leadership Ready to build, transform and scale a business with untapped potential? Let's start with fit: This is not a role for maintaining the status quo. Not for those who prioritise stability over challenge or consensus over action. Not for hands-off leaders waiting for perfect conditions. This is for someone who thrives in complexity, drives transformation, and wants to leave a clear, measurable mark. A leader who steps into imperfect environments, brings structure to ambiguity, and builds high-performing teams and scalable systems. We are a scaling payroll technology business operating across technology, service, and compliance. Our platform is strong, our market is growing, and our ambition is clear. Now we need a senior leader to take ownership of our UK operation and elevate it into a high-performing, commercially driven, operationally excellent unit. With strong momentum and clear headroom for growth, this is a chance to step in at a pivotal moment-shaping direction, raising standards, and building a platform for sustained success. The Role at a Glance Head of Commercial & Operations (UK) London / Hybrid Competitive Salary + Bonus Multinational business supporting complex, high-volume payroll environments across multiple jurisdictions.

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