Operations Specialist

Responsibilities

• In this role you will be responsible for:
• Accountable for processing report requests, analyzing data, processing of any required workflow requirements, and provide support for all operational processes when needed
• Adheres to procedures surrounding daily office activities including but not limited to accessing workflow, reports, dashboards, and supplying report findings to appropriate staff
• Performs a wide varies of duties related to maintaining, creating, and analyzing data to monitor operational processed and support management staff with report requests in the software systems
• Participate in the implementation of new software and devices, if applicable
• Support the Integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable
• Prepares, compiles, and sort documents for data entry
• Transcribes information, text, and data into the required applications, such as word processors, spreadsheets, and databases
• Responds to requests for information and access relevant files
• Maintain accurate and organized filing systems
• Provide back-up assistance for other clerical positions and perform routine office support duties
• Required Qualifications
• High school diploma or GED
• Strong verbal and written communication skills
• Demonstrate ability to multi-task
• Discreet and maintain HIPAA and confidentiality
• Able to demonstrate problem solving skills, organizational skills, and attention to detail
• Proficient in Microsoft Office Suite
• Comfortable using digital hardware and software

Requirements

• Associates degree preferred
• 1 year experience working in a clerical setting preferred
• Location
• Office Location: Grand Rapids, MI
• Hours
• 8:00 AM - 5:00 PM, Monday through Friday
• Pay Range
• $21 - $24 USD
• How We Care for You
• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection
• And more...
• Background Screening
• Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.
• Reasonable Accommodations
• We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.
• Equal Opportunity Employer
• We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Benefits

Additional Information

Optimal C are is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day. As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day. We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

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