IT Client Support Specialist III

About the role

The UCF IT Department within Facilities and Business Operations is seeking to hire a skilled and customer-focused IT Client Support Specialist III to support Knight Shield, a secure computing environment designed to meet federal IT compliance requirements, including CMMC, NIST 800-171, and STIG standards. This role is responsible for maintaining secure, compliant systems while delivering high-quality technical support to faculty, staff, and students. The ideal candidate combines strong technical expertise with a commitment to excellent customer service.

Responsibilities

• Provide advanced technical support and service administration across Windows and Linux environments, including troubleshooting, configuration, and system deployment.
• Manage and resolve incident and request tickets, including creation, prioritization, escalation, and documentation.
• Deploy, relocate, maintain, and troubleshoot workstations; perform diagnostics and repairs while ensuring compliance with STIG requirements and system patching standards.
• Install, configure, and upgrade hardware and software in alignment with established IT standards.
• Conduct vulnerability assessments and remediation efforts using tools such as Qualys, ensuring systems remain secure and compliant.
• Utilize endpoint and system management tools such as Microsoft Intune and Landscape to maintain and monitor secure environments.
• Maintain accurate asset management records and system documentation to support compliance and audit requirements.
• Serve as a key technical resource for end users by delivering responsive, solutions-oriented, and customer-focused support.
• Provide training and guidance to faculty, staff, and students on hardware, software, and IT best practices.
• Support ongoing IT operations and initiatives by performing additional duties as assigned.

Requirements

• Bachelor's degree and 4 years of relevant experience; or High School Diploma (or equivalent) and 8 years of relevant work experience in lieu of degree, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) .
• Experience supporting secure or regulated environments aligned with federal frameworks (e.g., CMMC, NIST 800-171, STIGs).
• Strong experience with Windows and Linux system administration in enterprise or compliance-focused environments.
• Proven experience with vulnerability management and remediation, including tools such as Qualys.
• Hands-on experience with endpoint and system management tools, such as Microsoft Intune and Canonical Landscape.
• Demonstrated ability to manage incident and request tickets, including prioritization, escalation, and documentation.
• Strong troubleshooting and problem-solving skills across hardware, software, and system configurations.
• Experience maintaining asset management records and supporting audit/compliance documentation.
• Ability to deliver customer-focused technical support and serve as a reliable end-user resource.
• Strong communication skills, including the ability to train and guide faculty, staff, and students on IT best practices.
• Special Instructions to the Applicants:
• This role may require access to secure facilities or classified information. Selected candidate must meet all federal security requirements, which may include obtaining a U.S. Government security clearance.
• Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.
• The anticipated salary range for this position is $56,030 - $68,637. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.
• If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.
• Are you ready to unleash YOUR potential?

Benefits

Additional Information

Facilities and Business Operations: The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service. Please visit us at: https://fs.ucf.edu/ or Facebook and Instagram: UCF Facilities

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