Order-to-Cash (O2C) Team Leader - SSC

About the role

Undertake a leader role and be expected to manage the O2C team. The primary responsibilities will include but not limited to: Leadership & Team Performance Management: Lead, mentor and coach O2C team member to ensure timely, accurate and customer-centric service delivery. Allocate workload, provide day-to-day guidance and support team members in resolving complex issues. Monitor team performance, work quality, pending items and adherence to timelines. Conduct training and knowledge sharing to strengthen team capability and ensure alignment with company policies and best practices. O2C Process Management & Stakeholder Coordination Oversee the end-to-end order to cash process, including invoicing, collections, cash application, dispute follow-up and receivables control. Work closely with internal and external stakeholders to ensure smooth operations and timely issue resolution. Assess current processes, procedures and systems, and propose improvements to enhance efficiency, compliance and service quality. Support ERP implementation, UAT, process enhancement and audit activities related to receivables. Ensure O2C activities comply with company policies, accounting standards, financial regulations and internal control requirements. Reporting, Analysis & Management Insights Prepare weekly and monthly AR Aging reports with clear and action-oriented comments. Manage receivables reporting for month-end closing, ensuring completeness, accuracy and timely submission. Analyze AR data and O2C trends to identify risks, overdue issues, process gaps and improvement opportunities. Monitor key O2C performance indicators and provide insights or action plans to improve collection effectiveness and receivables control 4 to 6 years of AR experience in in SSC, regional finance hub or multi-country service environment. Experience in commodity trading company and in leading a small team (1-2 members) is preferable but not required. Ability to work under stress and respond to tight deadlines Fluent in English Strong accounting knowledge Proficient in Microsoft Word, Excel, Outlook, Accounting software. Knowing SAP and Irely is a plus PBI is an advantage Confidentiality - Deal with sensitive and confidential matters Integrity - Honest and has high level of ethics Strong Organization Skill Detail Oriented - Attention to details Team work - Pleasant with others, displays a cooperative attitude Have "own it" culture Responsive, smart & fast learner and continuously learning and developing Positive attitude Critical thinking Leadership skills

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Company Intel

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