Care Coordination Executive

About the role

We are looking for a proactive and resourceful Care Coordinator Executive to manage incoming patient cases, perform basic triage, and coordinate doctor house calls. This role sits at the heart of our operations - requiring quick thinking, strong judgment, and the ability to manage multiple cases in real-time.

Responsibilities

• Clinical Triage & Case Intake
• Perform initial triage of incoming cases (calls, WhatsApp, referrals)
• Assess urgency and recommend appropriate care pathway.
• Ask structured questions to evaluate patient condition and risk
• Operations, Scheduling & Dispatch
• Manage doctor schedules and coordinate house call routing
• Prioritise cases based on urgency, location, and availability
• Provide accurate ETA updates to patients and manage expectations
• Handle last-minute changes and urgent requests
• Client & Family Communication
• Act as the main point of contact for patients and families
• Communicate clearly on care options, timelines, and service scope
• Handle enquiries, feedback, and service issues professionally
• Care Coordination & Case Management
• Coordinate cases from intake through to service completion
• Ensure doctors receive accurate and complete case information
• Monitor case progress and support continuity of care
• Caregiver Coordination (Future Scope)
• Support matching of caregivers to client needs
• Assist with scheduling and coordination of caregiving services
• Liaise with caregivers on care plans and assignments
• Documentation & Compliance
• Maintain accurate records of triage decisions, advice, and scheduling
• Ensure proper documentation for operational and clinical tracking

Requirements

• Diploma or Degree in Nursing (preferred) or Paramedic or relevant healthcare management field
• Prior experience in clinic operations, home care, telemedicine, or care coordination is an advantage
• Core Competencies
• Strong judgment and ability to perform basic clinical triage
• Excellent time management and scheduling skills
• Able to work independently and make decisions in a fast-paced environment
• Quick thinker with good problem-solving ability
• Calm under pressure and able to handle urgent situations
• Strong team player with ability to work cross-functionally with doctors, operations, and other departments.
• Communication Skills
• Clear, confident, and empathetic communication
• Able to guide patients and families on appropriate care options.
• Personal Attributes
• Resourceful, proactive, and hands-on
• Strong sense of responsibility and accountability
• Comfortable managing multiple cases simultaneously
• Why Join Us
• Be part of a growing HomeCare and medical house call service
• Meaningful work supporting patients in the community
• Dynamic role with real impact on patient outcomes
• Opportunity to grow into senior care coordination or operations roles
• Working Hours
• Shift-based / flexible hours (may include weekends or after-hours support)
• Location
• Singapore
• We regret that only shortlisted candidates will be notified

Additional Information

HomeCare / House Call Service

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