Head Waiter/ Waitress (Seasonal) - Azure Beach Club

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Additional Information

Head Waiter/ Waitress (Seasonal) The Head Waiter/ Waitress is responsible for overseeing the waiter/ waitress, ensuring excellent customer service, and maintaining a high standard of dining experience. This role involves training, supervising, and assisting waiter/ waitress while also handling VIP guests, resolving issues, and ensuring smooth daily operations in the dining area. Supervise and lead the waiter/ waitress, ensuring excellent service standards. Train new and existing team on service etiquette, menu knowledge, and customer interactions. Organize shift schedules and delegate tasks to maintain efficiency. Monitor performance, provide coaching and feedback, and assist in appraisals. Ensure all guests receive high-quality service and a seamless dining experience. Address customer inquiries, complaints, and special requests professionally and efficiently. Manage reservations, coordinate table assignments, and oversee seating arrangements. Ensure VIP and regular guests receive personalized service. Assist waiter/ waitress during busy periods by taking orders, serving food, and handling payments when needed. Ensure food and beverage service meets company standards. Oversee cleanliness, hygiene, and presentation of dining areas. Enforce health and safety regulations, ensuring all procedures comply with industry standards. Collaborate with the kitchen and bar team to maintain smooth food and drink service. Monitor and manage inventory of dining essentials (e.g., cutlery, glassware, napkins). Handle cash register operations, billing, and financial reporting as needed. Proven experience as a Head Waiter/ Waitress or in a senior hospitality role. Strong leadership and team management skills. Excellent communication and customer service abilities. In-depth knowledge of beach club restaurant operations, fine dining etiquette, and menu items. Ability to work under pressure in a fast-paced environment. Professional grooming and presentation. Strong problem-solving and conflict-resolution skills. Experience with POS systems and reservation software (preferred). Multilingual skills (Russian language will be an advantage).

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