Product Owner - Authentication & Client Adoption

About the role

TD Business Banking offers financial solutions to Canadian businesses, from small enterprises to large commercial clients. The Commercial Deposits and Cash Management Services (CMS) team plays a critical role in enabling clients to move, manage, and optimize cash flow securely and efficiently. As part of the Commercial Deposits and Cash Management Services (CMS) team, this role will support the ongoing modernization of business online banking platforms, with an additional focus on secure client authentication and access as well as digital servicing of clients. Role Overview Reporting to the Product Group Owner - Product Owner Authentication and Client Adoption is an individual contributor role that will lead the planning and execution of a large-scale migration of business clients from one authentication token device type to another. With further upgrades to the platform the role will lead client adoption and digital servicing initiatives that include: in application guidance, contextual prompts, feature announcements, security controls and may involve remediation efforts. The authentication token is a critical security control used by business clients to access TD's business online banking platform. This role is accountable for ensuring the migration is client-centric, secure, operationally sound, and aligned to regulatory and risk requirements, while minimizing disruption to client access and day-to-day banking activities. This position requires strong product ownership, stakeholder leadership, and execution discipline, particularly across technology, operations, fraud, risk, and client-facing teams. Key Accountabilities Product Ownership & Delivery Own the end-to-end strategy, roadmap, and delivery for the business client authentication token migration as well as servicing initiatives, aligned to TD's security, risk, and client experience standards. Translate business and client needs into clear product requirements, prioritized backlogs, and executable delivery plans. Lead iterative delivery using TD's Agile practices, ensuring measurable outcomes and controlled risk. Client Migration Planning & Execution Design and execute a phased, scalable client migration and strategy from the legacy token device to the new device type. Collaborate closely with technology teams to update and enhance contextual help and education for users within the online banking platform Partner with Technology, Operations, Fraud, FCRM, Billing and Client Support teams to ensure secure provisioning, activation, billing and decommissioning processes Anticipate and mitigate client, operational, and reputational risks associated with access changes to business online banking Stakeholder & Change Leadership Act as the single point of accountability for cross-functional delivery, managing dependencies across platform teams, vendors, and business partners Drive clear and timely internal and client-facing communications, in partnership with Sales, Client Experience, and Communications teams Balance competing priorities across security, client impact, timelines, and operational readiness Risk, Compliance & Controls Ensure all migration activities comply with information security, operational risk, privacy, and regulatory requirements Partner closely with Risk and Compliance teams to support risk assessments, control design, testing, and audit readiness Monitor issues, incidents, and client feedback post-migration, driving continuous improvement Performance & Insight Define and track success metrics such as client adoption, activation rates, access issues, incident volumes, and client experience outcomes Use data and feedback to inform decisions, prioritize enhancements, and refine migration approaches over time Experience & Qualifications Required 5+ years of experience in product ownership, product management, or business delivery within financial services, technology, or digital platforms Experience leading or supporting complex client migrations, access changes, or platform transitions at scale Strong understanding of digital security, authenticat

Additional Information

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Enterprise Enabling Functions Pay Details: $96,000 - $136,800 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description:

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