Clinical Operations Director

Responsibilities

• Clinical Provider Operations
• Lead the operational infrastructure that enables the care team to deliver exceptional care at scale.
• Oversee day-to-day clinical operations supporting Nurse Practitioners, Physicians, and Sleep Technologists across all markets.
• Ensure clinical protocols and standards established by Medical Directors are operationalized through scalable workflows, processes, and systems.
• Develop and maintain provider capacity planning models to align clinical supply with projected patient demand.
• Optimize provider staffing models, productivity, utilization, and workforce deployment strategies.
• Partner with Finance and executive leadership on clinical workforce planning, budgeting, and cost-per-patient analysis.
• Care Coordination Operations
• Lead the teams and processes that connect patients, providers, diagnostics, and treatment.
• Oversee care coordination operations and service delivery across the patient journey.
• Establish and manage operational standards, and performance metrics.
• Identify workflow inefficiencies, operational bottlenecks, and opportunities for automation and scale.
• Develop repeatable processes and operating procedures that maintain quality and efficiency as patient volume grows.
• Ensure seamless collaboration across clinical, operational, and support functions.
• Patient Experience & Success
• Own the conversion funnel from referral to treatment - and every drop-off point in between
• Define and track experience metrics (NPS, contact resolution rate, time-to-resolution) and drive continuous improvement
• Lead cross-functional analysis to investigate conversion gaps - working across CC, patient success, logistics, and clinical teams
• Build robust feedback loops between patient-facing teams and care team/product/tech teams so insights translate into actions
• Clinical Logistics & Eq

Benefits

Additional Information

About Dreem Health, by Sunrise Dreem Health is America's leading digital sleep clinic. Powered by Sunrise's technology, Dreem Health makes sleep care simple - replacing long waits and in-lab sleep studies with home-based testing, expert telehealth visits, and personalized treatment plans that are easy for patients to follow. We're fixing the broken sleep care journey and helping more people get the care they need - from home, on their schedule. About Sunrise Group Sleep is one of healthcare's biggest blind spots. Access is slow, confusing and uneven, and millions of people who need help never get it. Sunrise exists to change that. Born from pioneering research on mandibular jaw movement, we built a chin-based sleep test that reinvented how sleep disorders can be diagnosed from home. That breakthrough has evolved into a full sleep-health platform: advanced diagnostic and treatment technology paired with clinical care delivered directly to patients' homes through Dreem Health in all 50 U.S. states. Across the U.S. and Europe, our 100+ clinicians, engineers and operators share one mission: make high-quality sleep care accessible to everyone. Backed by more than $50M, we're taking on one of healthcare's biggest challenges: the 1+ billion people worldwide who still can't get the sleep care they need. Ideally, the candidate chosen for this opportunity will reside on the East Coast of the US. Your Opportunity We are seeking a Clinical Operations Director to lead and scale the operational engine behind our rapidly growing clinical business. Reporting directly to the Chief Operating Officer, this executive leader will own the quality, efficiency, scalability, and financial performance of clinical operations across the organization. This is not a build-from-scratch role-it is a scale-and-optimize leadership opportunity focused on strengthening what works, improving what does not, and building the operational infrastructure required to support significant growth over the next several years. As a key member of the operations leadership team, the Clinical Operations Director will oversee day-to-day performance of our clinical operations, care coordination, conversion funnel from referral to treatment, and clinical logistics while partnering closely with Medical Directors, Legal & Compliance, Managed Care Contracting, Revenue Cycle Management, Product, Technology, and Finance. This leader will translate business objectives into operational execution, ensuring that clinical operations can support increasing patient volume while maintaining exceptional patient outcomes, provider satisfaction, operational excellence, and financial performance. At Sunrise Group, we work on a problem that affects millions: poor sleep and untreated sleep disorders. Our mission is to make diagnosis and care easier to access, and we're proud of the experience we provide to patients. We feel responsible for making it better every day. If you're looking for the autonomy to take ownership of your work, make an impact, and be part of a team where ideas move fast and everyone has a voice - this role is for you!

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