IT Support Specialist

Requirements

• Win XP
• Win7
• Support helpdesk
• Microsoft Office
• Google Apps
• VPN / Remote Connectivity
• Mobile Device Support (Andriod, iOS, Blackberry devices)
• Relevant desk side experience
• MAC (OSX) support
• Telephone Support using remote tools.
• Ticket Management knowledge (Remedy).
• Ability to make sound decision on the fly, to meet the customers needed.
• Ability to manage multiple issues at one time.
• Ability to work well as part of a team.
• Ability to clearly communicate with customers to ensure they understand issues, and how they will be resolved via email, phone and personal contact.
• 12 Months Contract
• May require after-hours and weekend work and OT may be required

Benefits

Additional Information

-Provide end user desktop / phone support to deterine and resolve end user support issues. -Will require reimaging/imaging of laptops, desktops and thin clients on-site. -Opening and closing tickets. -Matching PO's with deliveries and acceptance of deliveries. -Working directly with customers for the acceptance and delivery of hardware that has been repaired or configured for initial login by a new staff member. -Managing your specific ticket queue. -Adding and troubleshooting hardware such as hard disks and memory. -Troubleshoot encryption and system configuration issues. -Creation of mailing labels for accurate shipping and tracking as well as receiving and documentation of receipt

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Company Intel

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