Success Architect - B2B Commerce

About the role

Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2B Commerce Architect with significant experience in delivering B2B Commerce Cloud solutions to large enterprise organizations.

Responsibilities

• As a Commerce Cloud Success Architect, you will:
• Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
• Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
• Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
• Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.
• Impact of the Role:
• Collaboration and Teamwork:
• Basic Requirements:
• Proven Experience: 8 years proven experience in Enterprise consulting, including implementing Enterprise software solutions in the Commerce space as a Lead Developer or Architect
• Commerce Cloud Expertise: Experience with Salesforce B2B Commerce and Cloudcraze
• Deep understanding of data modeling, integration architectures, and data governance best practices.
• Very good understanding of B2B Commerce development tools (APEX, Visualforce, LWC, Lightning Platform, APIs, Standard and Custom Objects)
• Experience with System Architecture design and Integration Patterns
• Experience optimizing B2B Commerce solutions for performance, scalability, and maintainability across complex enterprise environments
• Certifications: Salesforce Administrator, Salesforce Platform Developer
• Consultancy Skills: Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
• Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
• Comfortable engaging directly with customers and business stakeholders to gather requirements, demo features, and provide architectural guidance.
• Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
• Data Ethics and Privacy: Val

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

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