Principal Tech Ops Engineer

About the role

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking a Principal Tech Operations Engineer to lead and scale regional manufacturing operations across a complex, multi vendor hardware production ecosystem. This role owns the end to end orchestration of external manufacturing partners, driving supplier onboarding, site enablement, technical roadmap development, and sustained performance management across Supply Chain, Quality, Technical Operations, and Procurement functions. You will shape operational planning inputs that determine how the region builds and delivers enterprise hardware at scale. You will serve as the single threaded owner for manufacturing operations outcomes, aligning diverse stakeholders, setting strategic direction, and delivering results that meet business scaling targets. You will build consensus and drive decisions at velocity across Manufacturing, Supply Chain, Hardware Engineering, Risk Management, Public Policy, Finance, and Customer facing organizations while maintaining full accountability for production performance and customer delivery. This is a senior role which requires 10+ years of technical program management experience. The role demands deep, tenured expertise in high mix, high complexity hardware manufacturing. You will have personally led organizations through product transitions, capacity ramps, supplier onboarding cycles, and operational transformations. You thrive in dynamic environments where shifting product mix, evolving customer demand, and technology transitions require rapid, high judgment decision making that balances quality, cost, throughput, and delivery reliability. You will own complex integration programs from conception through design, validation, implementation, and scaling across manufacturing sites. The scope includes orchestrating a multi vendor ecosystem of manufacturing partners, managing the largest and most complex supplier engagements in the region, and delivering next generation technology programs. This includes enabling the region's first liquid cooled rack production, supporting the industry transition from air cooled to liquid cooled infrastructure. In 2027, the role expands to lead the site setup, vendor selection, and operational ramp of a purpose built Manufacturing Center of Excellence, a greenfield facility that will double regional manufacturing capacity and set operational standards for global replication. You will bring strong technical depth across server, storage, and network hardware architectures combined with expertise in program management, supply chain operations, capacity modeling, new product introduction, and manufacturing engineering. You will drive systemic root cause resolution using structured methodologies (5 Whys, 8D, Six Sigma) and own all site capacity planning across the region. You will maintain accountability for critical financial levers including direct and indirect labor optimization, cost per unit, and overall cost competitiveness. You will champion the highest standards of safety, security, and operational excellence across every engagement. You will communicate with clarity through structured business reviews, establish the metrics that define success, and influence across engineering, supply chain, quality, and executive leadership to deliver customer commitments at a global scale. Key job responsibilities Strategic Planning and Transformation 1. Define and own the 3 to 5 year manufacturing operations strategy, anticipating future capacity needs, identifying critical capability gaps, and prioritizing technology investments that position the region for sustained growth 2. Lead transformational programs that fundamentally reshape manufacturing capability, including advanced automation deployment, robotics integration, and lights out manufacturing initiatives 3. Drive manufacturing agility through flexible line configurations, rapid changeover capabilities, and multi product qualification strategies that enable the network to respond to evolving customer demand and te

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