Customer Relations Specialist II

Responsibilities

• Attracts potential customers by answering product and service questions. Suggests information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint and determining the cause of the problem. Selects and explains the best solution to solve customer problem.
• Expedites correction or adjustment and follows up to ensure resolution.
• Interfaces with other Yamaha personnel in service, parts, sales or other divisions as needed to obtain the information necessary to make objective equitable decisions.
• Evaluates customer or dealer requests for assistance on Yamaha products. Determines the type and amount of assistance to be provided by YMUS
• Maintains customer records by updating account information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Performs various administrative tasks or special assignments within the department as needed.
• What you need to be successful:
• High School Diploma / GED or equivalent combination of education and experience is required.
• Typically preferred 2 to 5 of related call center experience.
• Proficient in MS Office (i.e., Windows OS, Word, Excel and PowerPoint & Outlook).
• Must have strong written and verbal communications abilities. Able to type 40 wpm.
• Experience in the Marine or Powersports industry is strongly preferred.
• Experience working in a Marine or Powersports dealership within parts and/or service or in another capacity is desired.

Benefits

Additional Information

Yamaha has an excellent opportunity for a successful Marine Customer Relations Representative II to join our Marine team in Kennesaw, GA.

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