Senior Project Manager, Business Transformation

About the role

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate -we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges, and want to be part of the team that's helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Project Manager, Business Transformation to join our People and Culture (P&C) department. This role is based in San Jose, CA (onsite Tuesday-Thursday), reporting to the Director, P&C Transformation within the People Operations team. You will play a critical role in driving global business transformation initiatives and high-priority strategic efforts. In this role, you will ensure adherence to QA frameworks, uphold governance standards, and oversee the management of transformation programs to deliver measurable impact, scalability, and exceptional employee experiences. You will build partnerships with functional leaders to accomplish projects aimed at increasing better user experience and accelerating results. What you'll do (Role Expectations) Work with several departments and functional leaders at the highest levels of the organization to detail current processes, develop new processes and lead transformative projects aimed at achieving the strategic and financial goals of the business while preparing for the future Understand the current P&C landscape vs. the strategic direction of the organization and extract the relevant information to support requirement definition, business design, usability design and end-user testing Who You Are (Success Profile) You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. You are customer-obsessed. You build deep empathy for the customer - both internal and external - and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success. You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes. You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand. What We're Looking for (Minimum Qualifications) 8+ years of program management experience driving global change or HR transformation Demonstrated experience applying in-depth knowledge of operations or HR excellence Ability to structure and scope complex problems, apply a range of analytical tools to develop solutions, and prioritize risks Experience enforcing QA methodologies and ensuring governance adherence as part of broader transformation initiatives Demonstrated success managing cross-functional projects and driving strategic outcomes across global teams What Will Make You Stand Out (Preferred Qualifications) Experience delivering a broad range of HR initiatives, spanning operational programs, workplace initiatives, reporting & analytics, and HR system initiatives Expertise in balancing quality governance frameworks with practical, scalable solutions Experience managing multiple simultaneous projects on time and within budget #LI-AT4 #LI-Hybrid Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on

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