Student Support Coordinator

Requirements

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Description:
• Are you passionate about customer service and helping others? Are you a coordination guru? Do you love working on different aspects of a student's journey? Then keep reading below for this Student Support Coordinator opportunity!
• Want to know more about working at EdPlus? Click here !
• Essential Duties:
• Provides both direct and indirect support to our online students.
• Directly supports various internal departments within the online department and university.
• Provides administration and coordination of program activities and services for the online student population. Interprets the program procedures, policies, practices and objectives.
• Provides problem resolution for both students and internal staff based on situation, practice and program. Supports through technical guidance, customer service and coordination of services available.
• Coordinates and administers support for enrolled and prospective students, such as course registration, graduation processing, petitioning, withdrawals, program documentation, user accounts, special projects and orientations.
• Works collaboratively with internal and external partners and promotes the discovery process for solving problems.
• Collaborates with other colleges and central university offices to ensure a coordinated approach to student recruitment, engagement and retention.
• Initiates, develops and sustains strong positive relationships with other departmental contacts/coordinators/directors to ensure achievement of the mission and goals of the departments and University.
• Prepares reports as needed; assists in fact finding or research projects for student success and program growth.
• Maintains student records on the database; creates and provides reports.
• Directly contacts and supports students as needed.
• Assumes or coordinates other duties or projects as assigned or directed.
• Bachelor's degree or higher in a related field.
• Experience with online-related student services (3-5 years).
• Experience in formulating and implementing creative strategies that improve student retention.
• Experience working in fast paced environment.
• Experience working with online programs and students in a higher education environment. Experience developing, facilitating, and maintaining strong, collaborative relationships with various populations.
• Experience using Salesforce, MS Office and Google Suite. Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail.
• Experience in following guidelines, structure, and established policy to deliver accurate and precise information.
• NOTE: Please answer the following questions in your cover letter:
• How does your work experience relate to supporting student success?
• What skills and experience do you have in handling multiple projects and balancing deadlines?
• Salary & Benefits:
• $49,000 - $56,000 per year; DOE
• ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.
• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (eligible ASU Employees, their dependents and spouse)
• Discounts
• Working Environment:
• ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.
• ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy.
• Applicant must be eligible to work in the United States

Benefits

Additional Information

Job Profile: Student Support Specialist 2 Job Family: Student Support Services Time Type: Full time Max Pay - Depends on experience: $56,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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