Guest Services Assistant (Front Office)

Requirements

• Minimum N level education
• Minimum 1 year experience
• Computer literature
• Good communication and interpersonal skills
• Proficient in using MS Office
• A good team player
• Able to work 3 rotating shift duties including weekends and Public Holidays & able to stand for long hours

Additional Information

Job Description Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary Stay up to date on room rates, packages, discounts and how to handle each, as well as how each relates to other departments Develop a thorough knowledge of the room rates, room locations, types of rooms, and reception operations Must have thorough knowledge of the Resort's facilities, operations hours of Food & Beverage outlets, etc Promptly notify housekeeping of all check-outs, also inform housekeeping of late check-outs, early check-in, special requests and day use rooms Develop a working knowledge of the reservation operations, process current and future reservations. Know cancellation procedures and forfeitures Handle guest check-out efficiently and in a friendly professional manner Know cash handling procedures, file and post all charges to guest, master and city ledger accounts Answering phone enquiries Attending to guest feedback

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Company Intel

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