Guest Service Supervisor

Benefits

Additional Information

Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences. Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere. Resolve guest concerns promptly and professionally, escalating issues where necessary. Monitor room allocations, VIP arrangements, and special requests to ensure seamless service. Train, coach, and motivate team members to uphold Mövenpick service standards. Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations. Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok. Support the implementation of loyalty programs and guest engagement initiatives. Previous experience in a Front Office or Guest Services supervisory role within a hotel environment. Fluent in Thai and proficient in English (additional languages an advantage). Strong leadership, interpersonal, and communication skills. Knowledge of Opera or similar PMS preferred. Ability to work flexible shifts, including weekends and holidays. Positive, service-minded attitude with a focus on guest satisfaction and team development. Commitment to Mövenpick BDMS Wellness Resort Bangkok's "Sleep Well, Eat Well, Meet Well, Live Well" standards. Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor's learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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