Carrier Team Service Analyst

About the role

The Carrier Team Service Analyst is a service‑driven role for individuals who enjoy helping others, researching information, and following through on assigned work. This is not a traditional support or issue‑resolution position. Analysts manage assigned cases and structured, research‑based assignments that require organization, attention to detail, and professional communication. The role supports insurance carrier relationships on behalf of accounting by managing complex or layered assignments that require deeper review, documentation validation, and thoughtful escalation when needed.

Responsibilities

• Research and manage escalations, including carrier assistance requests and missing or incomplete commission documentation, ensuring timely and accurate outcomes
• Build and maintain strong working relationships with insurance carriers and brokers to provide accounting teams with current and reliable information
• Collaborate closely with team members on complex or layered assignments, contributing to a cohesive and supportive team environment
• Identify trends or recurring challenges and share insights, recommendations, and ideas for process improvement
• Deliver a consistently high level of service in all interactions, maintaining professionalism and responsiveness
• Support additional projects and initiatives as assigned, contributing to team and organizational goals

Requirements

• 2+ years of experience in a servicing or support‑focused team environment providing assistance and follow‑through
• A professional certificate in business or a related field, or a degree (preferred)
• Strong research and analytical skills with a proactive approach to owning work through resolution
• Excellent communication skills with confidence in both email and phone interactions
• Strong organizational skills with the ability to manage priorities and meet service‑level expectations
• A collaborative, team‑oriented mindset with a genuine interest in shared success
• Disclaimer : "By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies."
• Department Accounting & Finance
• Required Experience: 2-5 years of relevant experience
• Required Travel: No Travel Required
• Required Education: Bachelor's degree (4-year degree)
• E-Verify Program

Benefits

Additional Information

Meet Hub International Hi, we're HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization. Meet the Carrier Management Team The Carrier Management Team plays an important role in keeping our insurance accounting operations running smoothly when it comes to our insurance carrier relationships. We work closely with insurance carriers, brokers, and internal accounting teams to ensure information is accurate, complete, and routed correctly. The team is collaborative, supportive, and known for sharing knowledge and helping one another succeed.

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