Team Manager
External
Recoveryfocus · North Tyneside Recovery Partnership - Wallsend Customer First CentrePrepare for this interview
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About the role
We have an exciting opportunity for an experienced and motivated Team Manager to join the North Tyneside Recovery Partnership. This all-age service supports residents across North Tyneside and is delivered by Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust in partnership with Waythrough. It provides community-based, evidence-based psychological and clinical interventions for individuals seeking support with drug and/or alcohol use. Based in Wallsend with a strong outreach approach, the service works within local communities to promote recovery, build recovery capital, and support long-term positive outcomes. As Team Manager, you will play a key role in leading and coordinating the service. Working closely with the Area Manager, you will oversee performance, lead key workstreams, and ensure delivery is safe, effective, and aligned with contractual and commissioning requirements. This is a hands-on leadership role, combining operational oversight with staff management, service development, and partnership working.
Responsibilities
- Lead and coordinate the day-to-day delivery of the service
- Line manage, supervise, and support staff to deliver high-quality interventions
- Monitor and report on Key Performance Indicators (KPIs) and service outcomes
- Lead on allocated workstreams and support continuous service improvement
- Ensure compliance with safeguarding, risk management, and organisational policies
- Oversee referrals and ensure appropriate access to the service
- Maintain accurate data, reporting, and performance systems
- Build and maintain strong relationships with external partners and stakeholders
- Manage resources effectively, including staffing, rotas, and service delivery needs
- Support recruitment, training, and development of staff
- Deputise for senior management where required
Requirements
- Essential
- Experience managing or supervising teams within health, social care, or recovery services, or strong demonstrable leadership potential with readiness to progress into a management role
- Experience overseeing frontline services and supporting individuals with complex needs
- Ability to monitor KPIs, analyse data, and drive service improvements
- Excellent written and verbal communication skills, with the ability to engage a range of stakeholders
- Strong organisational skills with the ability to manage competing priorities and meet deadlines
- A proactive, solution-focused approach with strong decision-making skills
- Commitment to delivering compassionate, person-centred support
- Level 3 NVQ in Health and Social Care (or equivalent), or willingness to work towards
- Desirable
- Strong understanding of drug and alcohol recovery, including local and national strategies
- Experience working within a community-based or outreach service
- Knowledge of safeguarding, risk management, and compliance frameworks
- To view the full job description, please click here
Benefits
Additional Information
Team Manager - North Tyneside Recovery Partnership Location: 2nd Floor Customer First Centre , 16 The Forum , Wallsend , NE28 8JR Working Hours: 37 hours per week - Monday to Friday between 09:00-17:00 (May be an occasional evening, depending on services needs) Contract Type: Permanent Salary: £31,030 - £41,980 Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. About Waythrough Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers. Make a real difference in your community Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.
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