Manager (CIO Office Strategy & Operations)

About the role

CIO Office is seeking a highly motivated and versatile Manager to drive strategic operations, organisational effectiveness, staff engagement and key transformation initiatives. The role serves as a key partner to the CIO Office leadership team in supporting the planning, coordination and execution of strategic initiatives, organisational operations, vendor management, workforce planning, learning and engagement programmes, and special projects. The successful candidate will be comfortable working in a dynamic environment, engaging stakeholders across different levels of the organisation, managing multiple priorities and driving outcomes with minimal supervision.

Responsibilities

• Advisory and Insight Vendor Management
• Drive strategies to maximise the value of research and advisory services for staff and leadership.
• Lead end-to-end vendor management lifecycle from requirements gathering, procurement coordination, tender evaluations, contract negotiations, renewals and vendor performance management.
• Analyse utilisation metrics and effectiveness of advisory subscriptions and recommend improvements to maximise organisational value.
• Evaluate and drive opportunities to enhance insights and advisory capabilities through emerging technologies, including GenAI-enabled tools and platforms.
• CIO Office Organisational Planning
• Manage CIO Office in planning activities, ensuring operational excellence by maintaining accurate organizational structures, headcount tracking, and manpower data for senior leadership reporting.
• Manage audit readiness and coordination for the CIO Office, serving as the point of contact for internal/external audits (e.g., AGO, IA), streamlining the collection of audit trails, and tracking the closure of findings.
• Organise division-wide engagement events such as townhalls, team bonding activities, and learning sessions.
• Manage the allocation and administration of staff integration funds.
• Organise division-wide engagement events such as townhalls, team bonding activities, and learning sessions.
• Manage Secretariat operations for key governance platform overseeing agenda curation, stakeholder coordination, and tracking of action items.
• Digital Workplace and Knowledge Management
• Drive enhancement of division collaboration platform s, intranet team portal and shared repositories to drive a seamless digital workplace experience.
• Design and continuously improve CIO Office onboarding programmes and knowledge structures to accelerate time-to-productivity for new joiners in the CIO Office.
• Strategic Projects and Innovation
• Lead ad-hoc strategic tasks and special assignments as required to support fluid CIO Office priorities in a dynamic environment.
• Proactively evaluate and champion the adoption of emerging tools and productivity solutions to optimise team workflows and operational efficiency.
• Qualifications and Experience
• Degree in any discipline.
• Relevant experience in strategy, operations, programme management, PMO, corporate planning, organisational development, consulting or related functions.
• Experience supporting senior leadership and managing organisation-wide initiatives will be advantageous.
• Experience managing vendors, procurement processes, contracts or advisory service subscriptions will be advantageous.
• Skills and Competencies
• Strong stakeholder management skills with the ability to engage and influence stakeholders across different levels of the organisation.
• Strong project management, planning and organisational skills.
• Excellent written and verbal communication skills.
• Strong analytical, problem-solving and critical-thinking abilities.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Ability to navigate ambiguity and drive outcomes with minimal supervision.
• Comfortable working with diverse stakeholders and coordinating across teams to achieve organisational outcomes.
• Preferred Attributes
• Experience in public sector, corporate planning, project/ programme management offices, strategy, consulting, operations or transformation roles.
• Strong interest in emerging technologies, including GenAI and digital workplace solutions.
• Familiarity with knowledge management, organisational development or workforce enablement initiatives.
• Experience developing business scenarios, testing approaches or user evaluation frameworks for digital products will be advantageous.
• Expected Behaviour
• Ownership and Delivery
• Takes ownership of assigned workstreams and drives them to successful completion with minimal supervision.
• Anticipates issues, escalates risks appropriately and proposes practical solutions.
• Demonstrates sound judgement when managing competing priorities and stakeholder expectations.
• Continuously seeks opportunities to improve processes and operational effectiveness.
• Strategic Thinking
• Understands organisational priorities and aligns work accordingly.
• Uses data, insights and st

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