Senior Operations Program Manager, Central Operations
External
Handshake · San Francisco, CAPrepare for this interview
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About the role
The Senior Operations Program Manager, Central Ops will own and drive high-impact operational programs across critical functions including Trust & Safety, Pay Operations, and Contractor Management. This role is responsible for designing, executing, and continuously improving processes that support scalable, high-quality operations. As an individual contributor, you will partner cross-functionally with Legal, Finance, Product, Engineering, Analytics, and Delivery teams to identify opportunities, implement solutions, and track performance against key metrics. You will play a key role in bringing structure to ambiguity, improving operational efficiency, and ensuring programs run smoothly end-to-end. The ideal candidate is highly analytical, detail-oriented, and thrives in fast-paced environments where strong execution and cross-functional collaboration are essential. Own and execute operational programs end-to-end across Central Ops functions Analyze performance data to identify trends, gaps, and opportunities for improvement Build and optimize processes to improve efficiency, quality, and scalability Partner cross-functionally to launch and iterate on operational initiatives Track and report on key metrics, ensuring programs meet performance targets Drive continuous improvement through structured problem-solving and experimentation Desired Capabilities Strong analytical skills, with the ability to use data to inform decisions Experience using SQL (or similar tools) to pull and analyze data Demonstrated ability to manage cross-functional projects and influence stakeholders Comfort operating in ambiguous environments and driving clarity Strong organizational skills and attention to detail Extra Credit Experience in Trust & Safety, Payments, or Contractor Operations Strong problem-solving skills with a structured approach to complex challenges Excellent communication skills, with the ability to clearly articulate insights and recommendations Experience operating in fast-paced, metrics-driven environments
Benefits
Additional Information
About Handshake AI Handshake is building the career network for the AI economy. Our three-sided marketplace connects 18 million students and alumni, 1,500+ academic institutions across the U.S. and Europe, and 1 million employers to power how the next generation explores careers, builds skills, and gets hired. Handshake AI is a human data labeling business that leverages the scale of the largest early career network. We work directly with the world's leading AI research labs to build a new generation of human data products. From PhDs in physics to undergrads fluent in LLMs, Handshake AI is the trusted partner for domain-specific data and evaluation at scale. This is a unique opportunity to join a fast-growing team shaping the future of AI through better data, better tools, and better systems-for experts, by experts. Now's a great time to join Handshake. Here's why: Leading the AI Career Revolution: Be part of the team redefining work in the AI economy for millions worldwide. Proven Market Demand: Deep employer partnerships across Fortune 500s and the world's leading AI research labs. World-Class Team: Leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, just to name a few. Capitalized & Scaling: $3.5B valuation from top investors including Kleiner Perkins, True Ventures, Notable Capital, and more.
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Company Intel
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