Principal Software Engineer, Rack-Scale System Software - CSP Engagements

Responsibilities

• Drive technical work streams with CSP engineering teams on rack-scale system software - ensuring they deeply understand fabric management, NVSwitch behavior, error handling and recovery policies, health telemetry APIs, and SW/FW-controlled recovery operation
• Capture and synthesize CSP engineering feedback on rack-scale system software - health monitoring APIs, SW-driven serviceability workflows, firmware update orchestration, and error recovery behavior - champion that feedback into NVIDIA's architecture decisions
• Collaborate with multi-functional teams to ensure customer operational requirements are reflected in system software and firmware development
• Identify cross-CSP patterns in rack-scale SW/FW issues, error handling behavior, and system configuration practices - drive documentation, tooling, and test strategy improvements as a result
• Collaborate with execution teams on left-shift strategy - ensuring customer-side SW/FW integration work is identified early and completed ahead of hardware availability
• Make critical technical decisions on rack-scale system SW/FW tradeoffs and mitigate execution risks through early engagement with CSP engineering teams
• What we need to see:
• 15+ years of experience in system software, platform firmware, or large-scale distributed systems engineering. BS or MS in Computer Science, Electrical Engineering, or related field (or equivalent experience)
• Deep understanding of rack-scale system software challenges: multi-component coordination, error propagation, health monitoring, and serviceability / reliability
• Experience with fabric management software, cluster management, or system-level orchestration frameworks. Familiarity with firmware architectures and update lifecycle management (multi-component update sequencing, rollback, recovery)
• Understanding of error handling and recovery design patterns in distributed systems - fault isolation, retry policies, graceful degradation
• Experience with health monitoring and telemetry systems: health scoring, event correlation, API design for fleet-level observability
• Understanding of GPU or accelerator system software (drivers, device management, power management) is a strong plus
• Customer obsession - genuine passion for understanding how CSPs operate sophisticated systems at fleet scale and simplifying their experience
• Proven success providing technical leadership across organizational boundaries and influencing system software design without direct authority. Strong communication - ability to translate complex system software architecture into actionable mentorship for customer engineering teams
• Ways to stand out from the crowd:
• Experience with NVIDIA NVSwitch, NVOS, or GPU fabric management software
• Background in system software for large-scale clusters at a hyperscaler (cluster management, fleet orchestration, health platforms)
• Experience crafting error handling and recovery frameworks for multi-component systems (hundreds or thousands of coordinating devices)
• Familiarity with GPU or accelerator fleet operations - driver lifecycle, firmware rollout strategies, health-based scheduling
• Understanding of how system software decisions impact serviceability, availability, and operational cost at fleet scale

Additional Information

We're looking for a Principal Software Engineer to join our CSP Engagements team as the technical focal point for rack-scale system SW/FW, working with CSP engineering teams to ensure they can deploy, monitor, and operate these systems reliably at fleet scale. In this role, you will collaborate with NVIDIA's cross-functional rack-scale system SW/FW engineering teams with dedicated CSP-facing technical leadership. Your focus is on the system-level software that manages, monitors, and recovers the rack as a whole - fabric management, GPU/NVSwitch error handling and recovery, health telemetry APIs, firmware update orchestration, and SW-driven serviceability. You will drive work streams with CSP engineering teams to build shared understanding of the architecture, incorporate their operational feedback, and ensure integration readiness.

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Company Intel

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