Specialty Practice Scheduler - Concord Cardiovascular Institute Concord

About the role

Under the supervision of practice management and the team lead, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtains diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required. Education High School degree or General Educational Development equivalency required. Must pass annual registration competency exam. Certification, Registration & Licensure None required.

Responsibilities

• Greets patients in person and on the phone in a cordial, professional, and compassionate manner.
• Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology).
• Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
• Obtains diagnostic testing/procedure prior-authorization with payers.
• Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
• Completes appropriate diagnostic testing/procedure questionnaires.
• Educates patient on diagnostic study/procedure preparation.
• Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments.
• Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals).
• Researches incomplete or incorrect orders.
• Prioritizes work appropriately, attending to tasks while serving patients at the window.
• May support other administrative functions in the practice as needed.
• Know Your Rights: Workplace Discrimination is Illegal
• Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.
• If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.
• Physical and Environmental Requirements
• The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.
• Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.
• The employee is occasionally exposed to airborne pathogens.
• The noise level in the work environment is usually moderate.

Requirements

• Strong communication and interpersonal skills are required.
• Demonstrated customer service experience preferred.

Benefits

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