Customer Support Specialist with Portuguese and English language - relocation to Varna

Benefits

Additional Information

Respond to customer inquiries via voice, chat, and email Accurately document all customer interactions and case details in the CRM system Follow communication procedures, guidelines, and policies. Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout Navigating multiple systems simultaneously Native knowledge of Portuguese (C2) and good command of English (B2) Excellent written and verbal communication skills Strong computer literacy and the ability to navigate multiple systems and platforms with ease Strong attention to detail and the ability to follow processes and guidelines accurately Previous experience in a customer support or customer-facing role is an advantage Willingness to work on shifts Relocation package to Varna Joining bonus Work from our Varna office 21 days of paid annual leave Additional health and life insurance Meal and gift vouchers Employee recognition programs Individual training for professional development Clear career prospects with internal promotion opportunities Modern and pleasant work environment with cozy relaxation areas

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