Maconomy Support Analyst

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Join Kyndryl as an Maconomy Support Analyst and become a catalyst for innovation and transformation. In this role, you'll be at the forefront of driving change and enabling our customers to harness the power of technology to achieve their wildest ambitions. From revolutionizing healthcare to shaping the future of finance, you'll collaborate with a diverse range of industries, tailoring cutting-edge solutions to meet each customer's unique needs. As a Maconomy Support Analyst, you'll forge Strong functional understanding of Deltek Maconomy Financials . Hands‑on exposure to one or more of the following Maconomy modules: Accounts Payable (AP) , Accounts Receivable (AR) , General Ledger (GL) .Fixed Assets (FA) ,Human Resources / Employees , Sales Orders ,Timesheets & Expenses , Contract Management & Subscriptions , Reporting & Banking. Provide L2/L3 technical support for Deltek Maconomy ERP. Diagnose and resolve application, batch, interface, and data integrity issues. Perform root cause analysis (RCA) and drive permanent remediation. Operate within ServiceNow ITSM processes for incidents and requests. Ensure adherence to SLAs and XLAs aligned to WPP Goverance. Ability to assess issue severity and determine appropriate escalation paths.Experience owning incidents end‑to‑end until resolution. Ability to validate transactional data related to AP, AR, GL, and projects. Familiarity with Maconomy reporting outputs and reconciliation activities . Awareness of upstream and downstream data dependencies Collaboration will be your cornerstone as you work closely with application architects and development staff to bring your visions to life. Your keen eye for detail will shine as you analyze requirements, meticulously plan design and implementation work, all while adhering to time, cost, and quality targets. You'll consult with customers on compatibility challenges, such as hardware and operating system considerations, data conversion processes, and training requirements, offering them holistic solutions that align seamlessly with their budgets. In this fast-paced environment, you'll have the exhilarating responsibility of helping customers choose between multiple applications, including packaged solutions. Your sharp insights and discerning judgement will empower them to make informed decisions that drive their organizations towards unprecedented heights. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions - so, if you're a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our dynamic team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As an Application Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts - presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth.

Requirements

• Required Skills and Experience
• 5+ years of experience working with ITSM tools (e.g. ServiceNow)
• Experience supporting Maconomy in enterprise or multi‑entity environments
• Familiarity with incident, problem, and change management processes
• Understanding of SLA‑driven AMS environments
• Ability to maintain accurate ticket documentation and status updates
• Preferred Skills and Experience
• Master Degree & Any relevant Certifications
• Being You

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