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End User Service Solutions - Workplace Technology, Solution & Delivery Engineer

External
ocbc logoOcbc · Ocbc, Singapore
Full-timeOn-site3w ago
ComplianceLeadershipPowerShellPythonRisk ManagementSQL
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About the role

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Requirements

  • Bachelor's degree in information technology or a related discipline, with 10+ years of experience in endpoint or workplace engineering.
  • Strong track record in managing large-scale, multi-region endpoint platforms using SCCM, Group Policy Objects (GPO), and Microsoft Intune.
  • Hands-on experience implementing and managing enterprise endpoint security solutions, including the Microsoft Defender suite, within regulated environments.
  • Advanced scripting and automation expertise in PowerShell and Python; working knowledge of Microsoft SQL is preferred.
  • Solid understanding of technology risk management, security controls, and regulatory compliance, with experience supporting audits and regulatory reviews across multiple jurisdictions; relevant certifications are advantageous.
  • Proven ability to diagnose and resolve complex, systemic issues at enterprise scale across multiple platforms and interdependencies.
  • Excellen

Benefits

How you succeedWhat you doPartner with Service and Engineering teams to deliver the regional strategy, architecture, and roadmap for endpoint, mobile device, and automation platforms across multiple geographies in a highly regulated enterprise environment.Provide senior technical leadership and serve as the global subject matter expert for the Microsoft 365 ecosystem, including Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, and Jamf.Collaborate closely with Risk, Security, Architecture, and Compliance functions to strengthen operational resilience, enhance risk posture, and ensure audit readiness across all supported regions.Lead the implementation, certification, and adoption of new products, platforms, and software releases, ensuring alignment with approved technology roadmaps and regional deployment requirements.Oversee the resolution of complex, cross-regional workplace technology issues, providing deep engineering oversight, root cause analysis, and sustainable remediation.Evaluate emerging technologies, product capabilities, and vendor roadmaps, balancing innovation with stability, security, cost efficiency, and operational scalability.Work closely with regional IT leaders and service partners to drive architecture alignment, platform consistency, and high-quality execution across countries and time zones.Act as a technical spokesperson and thought leader for Workplace Technology, representing the function in global forums, steering committees, and senior leadership engagements.Build, develop, and retain high-performing engineering teams across regions, strengthening technical capabilities, leadership bench strength, and succession pipelines.Drive automation and self-service capabilities within Workplace Technology to reduce ticket volumes, accelerate fulfilment, and improve operational efficiency.Establish and enforce automation governance in alignment with Security and Risk requirements, delivering measurable, data-driven outcomes.Design and implement zero/low-touch automation and proactive endpoint remediation (across Intune, SCCM, and Jamf) to prevent incidents and enhance user experience.Enable frontline support teams through intuitive diagnostics, guided workflows, and automated troubleshooting to accelerate issue resolution.

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