IT & Digital Services Apprentice

Responsibilities

• IT support & administration: Assist with responding to basic IT support queries (e.g., password resets, device checks). Log and update support tickets under supervision from IT Officers. Support routine IT administration tasks such as maintaining records and updating documentation.
• Systems & digital services support: Help monitor and update simple content on the IT Hub. Assist with maintaining the IT asset register (logging equipment, updating records). Support routine monitoring tasks and escalate issues to IT Officers when required.
• Learning & development activities: Assist with supervised cyber security routines, device checks, and software updates. Shadow IT Officers to learn about O365, SharePoint, and Cyber Security processes. Support the collection of data for KPI and monthly reports.
• Team support & communication: Develop communication skills by interacting with staff and volunteers. Learn to explain simple technical information clearly to non-technical colleagues. Support procurement of basic IT materials under guidance.
• Project support (entry level): Assist with collating project documentation and preparing handover materials. Help gather simple requirements for system improvements under supervision. Support service transition activities by organising documentation for the Service Desk.
• Communication & representation: Communicate professionally with colleagues, volunteers, and external partners while developing your confidence in handling technical conversations. You will also be responsible for maintaining confidentiality and complying with GDPR and organisational policies.
• Line management & support: You will report day-to-day to the IT Officers, who will coordinate your workload and support your development. The Head of Digital Services and IT will oversee your apprenticeship programme and ensure your training aligns with organisational needs.
• Required skills:
• Willingness to learn and develop technical skills.
• Good communication skills.
• Basic administrative and organisational abilities.
• Ability to manage time with support.
• Basic IT literacy (Word, Excel, email, browsers).
• Positive attitude and willingness to learn.
• Works well with others.
• Honest, reliable and trustworthy.
• Able to adapt to change with support.
• Shows initiative while recognising when to seek guidance.
• Experience using computers for school/college work.
• Experience completing school/college projects.
• Experience using Teams/Zoom or similar tools.
• The following experience is desirable (but not essential):
• Highers including English and if possible Computing.
• Experience in any workplace or volunteering role.
• Basic understanding of Windows 10/11.
• Basic familiarity with Word and Excel.
• Salary: £24,479 per annum
• Working hours: Monday to Friday, 9am - 5pm
• Future prospects:
• 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
• Important information:
• On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
• If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
• Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Additional Information

We have an exciting opportunity available with Victim Support Scotland! As a Modern Apprentice within the Digital Services and IT Team, you will gain hands-on experience while learning the fundamentals of IT support and digital service delivery. You will work under the guidance of the IT Officers and the Head of Digital Services/IT, supporting routine tasks and developing your skills as you progress through the apprenticeship. Your role will involve assisting with day-to-day administration, providing basic IT support, and contributing to the maintenance of digital systems across the organisation.

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