Director, Communications & Editorial Content

Requirements

• Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
• You're a builder, not a maintainer.
• You're AI-curious - genuinely.
• BA/BS degree, with preference for communications, journalism, marketing, or a related field.
• At least 10 years of communications, PR, or editorial experience.
• At least 5 years of experience leading integrated teams in high-growth B2B technology or SaaS environments.
• Proven success developing global media strategies and securing top-tier coverage.
• Demonstrated ability to craft narratives and content that resonate across audiences, channels, and platforms.
• Experience supporting and coaching executives on messaging, thought leadership, and public speaking.
• Strong writing, editing, and storytelling skills, with mastery of journalistic and AP style.
• Must be authorized to work in the United States without current or future sponsorship.
• Deep understanding of the business, technology, and SaaS media landscape.
• Experience building and scaling executive communications programs.
• Comfort navigating and experimenting with AI tools to accelerate content and communications work.
• A mix of creative and analytical thinking, with the ability to connect big ideas to operational execution.
• Collaborative leadership style with experience managing agencies and high-performing teams.
• Exceptional organization and prioritization skills in a fast-paced, high-growth environment.
• About Pendo
• Pendo was founded in 2013 by former product managers, who combined their heads and hearts

Additional Information

The Team + The Role Pendo's marketing and communications teams shape how customers, media, employees, and the broader market understand Pendo's brand and mission. The team connects Pendo's products, insights, and leadership perspective to timely industry conversations across earned, owned, and shared channels. The Director, Communications & Editorial Content will lead Pendo's global communications, social media, and content strategy. This role will oversee teams and agency partners, advise executives, develop corporate and executive narratives, and drive storytelling that builds awareness with media, influencers, customers, and key markets. This role is based in-office in Raleigh or San Francisco. What this looks like day-to-day Global communications strategy: Lead and evolve Pendo's global communications strategy across media and influencer relations, social media, and content creation. Ensure programs are aligned to Pendo's brand, business priorities, and market opportunities. Corporate storytelling: Develop compelling corporate and executive narratives that connect Pendo's mission, products, and market insights to broader industry and cultural conversations. Shape stories that resonate across audiences, channels, and markets. Executive communications: Serve as a trusted advisor to the executive team and senior leaders. Partner on speeches, presentations, thought leadership, and messaging that elevate Pendo's brand and leaders' public presence. Media and influencer engagement: Drive strategic campaigns and proactive pitching that earn coverage in top-tier business and technology outlets. Support speaking opportunities and executive visibility at high-impact events. Editorial and content leadership: Oversee Pendo's content strategy and ensure a consistent voice and high-quality storytelling across owned channels and events. Guide teams toward content that is timely, relevant, and aligned to business goals. AI-enabled scale: Leverage AI and emerging technologies to improve content creation, team efficiency, and performance analysis. Use these tools to scale creativity, output, and communications impact. Agency and cross-functional partnership: Manage agency relationships and ensure alignment across earned, owned, and shared media programs. Collaborate with marketing, product, and people teams to support campaigns, product launches, event promotion, employer brand, and community initiatives. Measurement and optimization: Establish KPIs and report on communications and content impact. Use performance insights to identify opportunities, improve programs, and drive continuous improvement.

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