Senior Manager, Agent Capabilities & Horizontal Operations Servicing Strategy (Hybrid)
External
Capital One · US$149K–$187K/yrFull-timeOn-siteToday
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About the role
Lead a small team to identify and drive process and technology transformations across Card servicing. Develop strategic roadmaps, partner with analysts/product/tech teams, use data to improve agent tools, and implement scalable operational solutions focused on customer experience and operational excellence.
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Company Intel
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