Sr. Analyst, Cloud Operations (9:00 PM to 6:00 AM IST)

About the role

The Alliances Operations Analyst , will be responsible for day to day operations supporting the rapidly growing CrowdStrike Cloud ecosystem. This role will have an emphasis on building out operations to support our strategic routes to market with Cloud partners. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability, and oversee internal and external systems.

Responsibilities

• Develop and maintain CrowdStrike's product listings and offers across multiple cloud marketplaces.
• Process private offers and handle revenue operations.
• Manage the end-to-end process of publishing and updating offers and pricing
• Monitor marketplace performance metrics and provide regular reports to stakeholders.
• Identify opportunities to offer optimization and implement improvements to drive marketplace growth.
• Ensure compliance with marketplace policies and CrowdStrike's internal guidelines.
• Coordinate with cloud partners to resolve technical issues and enhance the customer experience.
• Stay updated with latest marketplace trends and best practices.
• Preparing metrics and KPIs to share with management
• Work in a fast-paced environment while being able to prioritize requests
• Document the key processes and maintain it regularly with every small or big transformation
• Maintain SLAs for marketplace offers and escalate when appropriate.
• Ensure offers align with company policies, pricing strategies, and discount structures.
• Generate and create reports on the partner facing processes
• Being able to detect anomalies between day-to-day operations and the overall data
• Ensure all partner deals are properly categorized and correct partner attribution is tagged to maintain integrity of the CrowdStrike Elevate Partner program, ensure proper compensation and reporting accuracy
• Maintain proper communication to all stakeholders in a professional and timely manner
• Assist in training internal teams on marketplace processes and best practices.

Requirements

• Bachelor's degree.
• Experience with ACE systems is a plus.
• Experience with global cloud or reseller partnerships is a plus.
• 3-5 years of experience in Cloud marketplace management & Sales Ops experience.
• Strong understanding of cloud marketplaces and their ecosystems
• Strong analytical and problem-solving skills
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail-oriented, and operationally-minded
• Excellent presentation and communication skills
• Expertise in business applications including Excel, PowerPoint, Salesforce
• Ability to work in a fast-paced environment and manage through ambiguity.
• Shift Time - 9:00 PM - 6:00 AM IST
• LI-RM2
• Benefits of Working at CrowdStrike:
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe
• CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

Benefits

Additional Information

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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