Desktop IT Support Analyst

Responsibilities

• Provide fundamental to advanced technical support for standard office environment equipment (PC, peripherals, printer, network), line of business applications, Microsoft operating systems, and Office products, and cellular devices for users at manufacturing facility.
• Organize and contribute high-quality documentation for the IT department
• Assist with various IT infrastructure improvement projects and assume the lead role in others where competency is demonstrated
• Deploy and maintain the company's IT assets, including Desktops, Laptops, Printers, and mobile devices
• Provide comprehensive, timely, and valuable communication to customers and vendors as required to keep all parties informed of issues, progress, and solutions
• Fast, accurate, and timely turn around on all customer requests
• Follow company-specific guidelines and industry best practices for User Administration and security
• Communication to our clients, vendors, and internally via phone, email, and ticketing system
• Minimal travel to support remote locations as needed
• Ability to assist and or train other team members or employees when assistance is needed
• REQUIRED SKILLS:
• Excellent knowledge of Windows 11 operating system and Microsoft O365 applications - Outlook, Word, Excel, PowerPoint, Teams
• Ability to image, deploy, and maintain Windows 11 PCs
• Working knowledge of, or willingness to learn, a wide array of software technologies, including PDQ Deploy/Inventory, LANSweeper, Splashtop, ServiceNow.
• Demonstrated proficiency in the diagnostic process of technical issues
• Ability to work independently and with direction from other IT personnel
• Excellent technical writing skills for documentation and effective ticket management
• Ability to multi-task and adapt to changing priorities quickly
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Self-motivated with the ability to work in a fast-moving environment

Requirements

• Associate degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience preferred
• Experience with scripting and automation tools preferred
• Professional IT Certifications preferred, such as: Microsoft MCP/MCSA, or CompTIA A+/Network+
• Location:
• This position is an onsite role with possibility to become hybrid.
• TOTAL REWARDS (May Vary by State)
• IDEX Health & Science LLC., a Unit of IDEX Corporation is an Equal Opportunity Employer committed to workforce diversity
• Are you ready to join a different kind of company where our people, our culture, and our

Benefits

Additional Information

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact. With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you. JOB TITLE: Desktop IT Support Analyst REPORTING TO: IT Platform Manager LOCATION: Oak Harbor, WA ITAR/EAR CRITERIA: Certain positions with IDEX Corporation and its business units require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, U.S. national, lawful permanent resident, or an individual who has been granted refugee or asylum status. Who is IDEX Health & Science (IH&S)? As a business unit of IDEX Corporation, IH&S has a long history of driving growth in life sciences and healthcare by embracing innovation and redefining the supplier-customer relationship. The work we do every day allows us to discover key insights and break new ground to create some of the most meaningful technologies that have a lasting impact on companies, industries, and society. SCOPE OF ROLE: The IT Desktop Support Analyst's role is to ensure a smooth end-user technology experience using active listening, timely communication, and effective troubleshooting. Excellence in this role is achieved by receiving, prioritizing, documenting, and actively resolving end-user service desk requests independently and with other IT personnel's assistance as needed. This role will physically support the Oak Harbor site as well as extended remote support to the other US based IH&S sites.

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