Leisure Travel Advisor

Requirements

• 2+ years of agency experience
• Excellent sales skills
• Experience with GDS, CRMs and Microsoft applications
• Essential Duties and Responsibilities include the following. Other duties may be assigned.
• All client data and travel purchases are recorded and tracked in ClientBase. All client monies received are invoiced and recorded in the CI Azumano accounting system in a timely manner, Trams, via ClientBase.
• Serves as a resource for travelers both during the sales process, prior to travel and post-travel.
• Required Competencies (Job Knowledge)
• To perform the job successfully, an individual should demonstrate the following competencies:
• Technical competencies required for this position are as follows post training:
• Intermediate to high level of understanding of the ClientBase CRM software
• Intermediate to high level of understanding of internet browser search engines, internet provider booking engines.
• Intermediate to high level of understanding of Microsoft products such as Outlook, Word, Excel and Teams
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork - Gives and welcomes feedback; Puts success of team above own interests.
• Cost Consciousness - Contributes to profits and revenue.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Reacts well under pressure; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
• Education and/or Experience:
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• Language and Writing Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to interpret and comprehend tour and cruise group contracts. Ability to write simple co

Benefits

Additional Information

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations. CI Azumano is seeking a Travel Advisor in Vancouver, Washington. This position will service CI Azumano's vacation clients by planning, arranging, securing vacation reservations with airlines, car rentals, hotels, preferred tours and cruise lines. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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