Senior Manager, Global Delivery

About the role

Global Delivery to lead and scale global IT delivery operations across enterprise applications, development, support, integrations, and shared services functions. This role will be responsible for managing global delivery teams, driving operational excellence, improving delivery scalability, and ensuring high-quality execution across enterprise IT initiatives and support operations. The ideal candidate will also bring strong technical and application development experience with the ability to guide solution delivery, support enterprise application development initiatives, and provide technical leadership across distributed teams The Senior Manager - Global Delivery will play a key role in enabling scalable execution, improving operational efficiency, and supporting enterprise transformation initiatives through a high-performing global delivery organization.

Responsibilities

• Lead and manage global delivery teams supporting enterprise applications, development, integrations, and operational support functions.
• Drive execution consistency, delivery quality, and operational efficiency across global teams.
• Establish scalable delivery models, team structures, and execution frameworks aligned with enterprise priorities.
• Ensure alignment between global delivery teams and enterprise architecture, PMO, engineering, and business functions.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Provide technical leadership and delivery oversight for enterprise application development, enhancements, integrations, and support initiatives.
• Partner with Architecture, Engineering, and Development teams to ensure scalable, supportable, and high-quality technical solutions.
• Support technical design discussions, development planning, and solution delivery across enterprise platforms and custom applications.
• Guide development teams on best practices related to application delivery, integrations, operational support, and technical quality.
• Resource & Capacity Management
• Manage team capacity planning, staffing, utilization, and workload balancing across delivery functions.
• Support hiring, onboarding, mentoring, and career development for global delivery resources.
• Optimize delivery capabilities through effective resource allocation and cross-functional collaboration.
• Ensure appropriate skill alignment to support evolving enterprise technology and business needs.
• Delivery Operations & Support Governance
• Oversee operational delivery for enterprise applications, integrations, support services, and enhancement activities.
• Monitor delivery KPIs, SLAs, backlog health, throughput, and operational performance metrics.
• Ensure consistent incident management, escalation handling, and service delivery practices across teams.
• Drive continuous improvement initiatives focused on quality, efficiency, and customer satisfaction.
• Support audit readiness and operational compliance by ensuring teams follow established controls, security, documentation, and change management processes
• Cross-Functional Collaboration
• Partner closely with PMO, Architecture, Business Analysis, Engineering, Security, and Infrastructure teams to ensure coordinated execution.
• Support enterprise projects, digital transformation initiatives, AI/automation initiatives, and operational support activities.
• Collaborate with business stakeholders to align delivery priorities and execution timelines.
• Coordinate with third-party vendors, AMS providers, and implementation partners when required.

Requirements

• 10-15 years of experience managing global IT delivery organizations and enterprise application support teams.
• Strong experience leading offshore/global delivery teams in enterprise environments.
• Strong technical understanding of enterprise application development, integrations, and support models.
• Experience supporting or leading application development teams across enterprise platforms and custom solutions.
• Ability to effectively collaborate with architects, developers, DevOps teams, and business stakeholders on solution delivery initiatives.
• Experience supporting enterprise applications, integrations, development, and operational support functions.
• Proven ability to manage distributed teams, delivery operations, and cross-functional execution.
• Strong understanding of enterprise application support models, SDLC, ITIL, and operational governance.
• Experience managing resource planning, delivery metrics, and operational KPIs.
• Excellent leadership, communication, stakeholder management, and organizational skills.
• Experience supporting I

Benefits

Additional Information

The Allegro team is united by a clear purpose-advancing technologies that make the world safer, more efficient, and more sustainable. With over 30 years of experience in semiconductor innovation, we bring that purpose to life across every part of the business-from breakthrough product development and customer success to how we show up for each other and the communities we serve.

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Company Intel

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