IT Support Engineer

Responsibilities

• Provide first-level technical support for hardware, software, network, and system issues.
• Troubleshoot and resolve IT-related incidents via phone, email, remote access, or on-site visits.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Support Windows OS, Microsoft Office Suite, and other commonly used applications.
• Escalate unresolved issues to the appropriate teams and follow through until resolution.
• Maintain documentation of support cases, incidents, and solutions.
• Assist in onboarding and offboarding processes including account setups and hardware allocation.
• Monitor and maintain IT inventory, including asset tracking and updates.
• Collaborate with other IT teams to support projects and improvements.

Requirements

• Diploma or higher in Information Technology, Computer Engineering, or a related field.
• Minimum 1-2 years of relevant IT support experience.
• Hands-on experience with Windows OS, basic networking, and remote support tools.
• Familiarity with ticketing systems such as ServiceNow, JIRA, or similar platforms.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Ability to work independently and as part of a team.
• Willingness to work rotating shifts if required.
• How to Apply: Interested applicants, please click on the "Apply Now" to submit your updated resume.
• Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
• Siti Zuriana Bee D/O Mohamed Yusoff
• Team Lead - IT & Digital
• EA Personnel No: R23112335
• Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

Additional Information

IT Support Engineer (3 Months Contract for a start; extendable) Location: Ang Mo Kio (AMK) Working Hours (Shift): Monday to Friday, 7:30 AM - 4:30 PM OR 9:00 AM - 6:00 PM Salary: Up to $3,000 month (Contract) (Depends on Experience) Job Summary: We are seeking a skilled and proactive IT Support Engineer to join our team at our AMK campus for a 3 -month contract. You will be the first line of support, responsible for delivering timely and effective IT assistance to end-users. If you're passionate about technology, customer service, and problem-solving, we'd love to hear from you. Note: This role may involve occasional rotating shifts to support operational needs.

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